Payment Program Services

The Vendor is required to provide programs that will maximize value and rebates to agency through enhanced technology, superior customer service, streamlined services, increased financial benefits, and reduced total operating costs.
- Provide a secure online portal that enables viewing and managing of card activity, spending reports, and other relevant program information.
- The portal must be available 24/7/365.
- The tool shall facilitate the electronic posting of receipts and the entry and receipt of inventory item numbers, line item details, and account, cost center, department, general ledger, and project contract numbers.
- The tools shall also include user-friendly program-level spending summaries that enable more effective monitoring of spending patterns.
- The P-Card program must include a documented communication plan outlining the response process to unplanned downtime, including a description of any method or hierarchy used to prioritize the rectification of one business over another.
- The P-Card program must include a documented process to report problems and a Service Level Agreement.
- A toll-free help line for cardholder inquiries and emergencies (such as lost or stolen cards or questions associated with declines). 
- The help line must be available 24/7/365 at no additional cost to agency.
- Maintain a central account customer service representative for the P-Card Administrator (CFO) and other designated employees.
- Handle any disputed transactions, chargebacks, or changes in restrictions on all P-Cards.
- Maintain the mutually agreed-upon response time permitted for all changes or requirements and account updates.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 08, 2025