Aircraft Fee Collection and Billing Services

The Vendor is required to provide aircraft capture identification, general aviation fee billing/collection, commercial non-signatory fee billing/collection, customs patrol boarder’s fee billing/collection, and a yearly commercial billing self-report audit report.
- Provide Maintenance and support for the existing wireless solar-powered air-side cameras that capture aircraft registration numbers and fuse this data with NextGen aircraft surveillance and flight plan proprietary hardware and software systems.
- Must present monthly accounts receivable aging reports, credit approval reports, commercial activity for Signatory Flights reports, and annual rate reports.
- The ability to confirm that aircraft data is accurate and to identify any gaps in identification coverage.
- State in words and in numbers their financial compensation, which shall be proposed as a percentage of gross concessions revenues or revenue share percentage fees payable to the City by airport tenants and concessionaries, and it has been agreed to by the City and airport tenants and concessionaries.
- Data shall be available to the Department for the purpose of the contract and selected proposer will be expected to provide 24-hour, 7-day-a-week service for repair and replacement of hardware.
- Provide customer service center (live via phone and email) access to all aircraft operator accounts to address and resolve questions regarding fees, invoices, payments, and other customer service items that arise from issued invoices.
- Provide Pilot Portal where aircraft operators can securely login to their account(s) to check billing status, print and review bills, and submit payment online.
- Maintain an automated billing service including billing, customer support, collection of fees, and reporting.
- Enable web-based access by city staff to collect data-including images and reporting capability, using the City Portal. 
- Data must be available for download into commercial off-the-shelf software program (Excel)
- Provide a collection system that automatically credits accounts for payments received, calculates operator balances, and tracks accounts receivable balances.
- Provide ongoing client and user support. The contractor will provide documentation on the client (pilots, plane owners, etc.), support with questions, concerns, and resolutions using the contractor’s customer operations process.
- The contractor will provide monthly reports for enplaned planes with tail numbers, complaints from customers, and charges for the month.
- Process payments through a secure bank lockbox with proper and auditable cash controls.
- Responsible and accountable for ensuring that each component purveyor of the payment card acceptance solution must attest to compliance with all applicable standards and such attestation must occur no less than annually and upon significant change to the solution.

- Contract Period/Term: 5 years
- Pre-Proposal Meeting Date: November 03, 2025
- Questions/Inquires Deadline: November 06, 2025