Payment Processor Services

The Vendor is required to provide payment processing service providers to deliver secure, reliable, and cost-effective payment solutions for the acceptance of electronic payments, including credit cards, debit cards, ACH transactions, and digital wallets.
- The County processes approximately 34,500 transactions via credit card and ACH annually, with an estimated annual value of $239,800,000, 96% of which is attributable to property tax payments.
- The current payment solution is Global Payments (formerly Heartland Payment Systems).
- Provide to enhance efficiency, transparency, and customer convenience by implementing a modern payment processing solution that ensures data security, compliance, and seamless integration with existing financial systems.
- Provide:
•    Credit and debit card payment processing (Visa, MasterCard, Discover, American Express)
•    ACH/eCheck payment capabilities
•    Online, in-person (POS), and mobile payment options
•    Recurring and scheduled payment support
•    PCI DSS Level 1 compliant processing environment
•    Tokenization and encryption for sensitive data protection
•    Fraud detection and chargeback management
•    Direct integration with the County’s property tax system, Megabyte Systems
•    Payment reconciliation and reporting compatible with the County’s financial system, Tyler Munis
- Integration Requirements
•    Open API or SDK for system integration
•    Compatibility with existing County platforms
•    Batch settlement and automated reconciliation capabilities
•    Real time integration with the County’s property tax solution, Megabyte Systems
- Customer Service and Support
•    Dedicated account manager
•    24/7 technical support via phone, email, or online portal
•    Service Level Agreement (SLA) guaranteeing minimum 99.9% uptime

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 21, 2026