Payment Processing Services

The Vendor is required to provide payment processing services to accept district customer payments over the web, phone or in-person via credit card or bank account via secure connection to include the following requirements:
•    24 hours a day, 7 days per week, provide pay-by-phone (toll free) payment processing for credit and debit cards (MasterCard, visa, discover card, and American express) and online payment processing services for credit and debit cards (MasterCard and visa).
•    24 hours a day, 7 days per week, provide pay-by-phone (toll free) and online payment processing for checking and savings accounts.
•    During district business hours (Monday-Friday 8am-5pm PST), provide in-person payment processing for credit and debit cards (MasterCard and visa). 
•    Production level integration into spry-cis and spry-engage. 
•    Production level workflows into spry-cis and spry-engage. 
•    Real-time payment posting into spry-cis and spry-engage to include automated posting and reversal handling, elimination of manual file handling between payment processor and spry-point systems, and end-to-end accountability. 
•    Embedded i-frame integration into spry-engage (no redirects or SSO to secondary portals). 
•    Allow customers to sign up for automatic payment withdrawal online using credit/debit/ach and manage the payment processing for those payments. 
•    Ability to set maximum and minimum thresholds for payment amounts by payment type. Minimum maximum thresholds per transaction: credit card=$3,000.00 ach= $100,000. 
•    Ability to block payment types (ach and credit card) independently (i.e. Bank accounts and credit card payments) for an individual account. 
•    Two-way communication between spry-point and payment processor to update balance information, due date, last payment, and cash only (or payment type block) for all payment channels. 
•    Process electronic deposit(s) of total gross receipts to the district’s bank account (currently us bank) daily, except weekends and holidays. 
•    Funds to settle next day, in most cases. 
•    Service fees should be debited separately for easy reconciliation. 
•    Provide daily summary and detail reporting for payments as well as monthly reporting for reconciliation. 
•    Ability for district staff to check for payments and returns on a real-time basis via a web interface. 
•    Ability for district staff to void payments or initiate returns within the web interface. 
•    Support weekend go-live to minimize business and customer impacts. 
•    Provide end to end testing between payment processing and core utility ecosystem. 
•    Provide implementation, training, and go-live support, including 3-month post live support from a single point of contact. 
•    After post live support period, provide daily technical support for district staff from a minimum of 6 am-6pm PST. 
•    Provide customer use statistics for all channels.
•    Provide support, maintenance, and updates to equipment, software, and database and internet site. 
•    Adherence to all state and federal privacy regulations, including personal identifiable information law. 
•    Adherence to all state and federal banking regulations. 
•    Compliance with payment card industry data security standards (PCI DSS). 
•    Support tokenization and secure storage of payment credentials. 
•    Ability to support absorbed fee structure with highly competitive rates to include utility discount rates as applicable. 
•    Utility billing account number is numeric.