False Alarm Tracking and Billing Services

The Vendor is required consultants for false alarm tracking and billing service for administering the City’s false alarm program, which will include database development and management, registration of alarm systems, alarm tracking, billing, collecting and accounting services for registration fees and false alarm services as directed by the City in accordance with City alarm ordinances.
- The Consultant shall correspond with City staff to obtain a monthly false alarm report.
- The Consultant shall construct and maintain a database system to:
a. Track false alarm occurrences;
b. Maintain alarm permit files;
c. Issue false alarm violation notices;
d. Collect false alarm fees;
e. Collect alarm permit fees; and
f. Account for all moneys collected on behalf of the city.
- The Consultant shall maintain a toll-free telephone number for inquiries by alarm violators of the: a. General nature of the City’s alarm ordinance; b. Registration and license information; and c. Specific debit, credit and balance of violator’s account.
- The Consultant shall collect and deposit 100% of fees collected on behalf of the City within one week of receiving payment.
- The Consultant, by the 10th calendar day of each month, shall provide the City with a monthly invoice and accounting of all fees collected during the previous month.
- The Consultant shall include the false alarm report with the invoice to the City.