Computer Aided Dispatch System

The Vendor is required to provide to implement a state-of-the-art Computer-Aided Dispatch (CAD) system to enhance public safety operations and optimize emergency response.
- This CAD system will integrate seamlessly with the existing infrastructure to support the KCSO and partnering agencies.
- System Design and Configuration
• Tailored to agency requirements, supporting multi-agency operations and regional emergency coordination.
• Capable of handling high-volume emergency and non-emergency dispatch operations.
- Integration and compatibility
• Integration with agency systems such as records management system (RMS), geographic information system (GIS), 9-1-1 call processing, and radio communications systems.
• Support for mobile platforms, including mobile data computers (MDCS) using the Microsoft windows operation system software and smartphone applications based on both the apple iOS and google android operating systems software.
- Essential features and functions
• Real-time incident creation, tracking, and resolution.
• Advanced mapping with GIS integration for accurate unit tracking and geofencing.
• Leading-edge analytics for resource optimization and strategic deployment.
• Secure role-based access control and security policies and practices that are compliant with the current FBI criminal justice information services (CJIS) security policy.
- Training and documentation
• Comprehensive training programs for call-takers, dispatchers, law enforcement personnel, and information technology (IT) staff.
• Provision of user manuals, system guides, and technical documentation.
- Support and maintenance
• 24/7 support for the duration of the contract.
• Routine software updates, patches, and upgrades during the agreed period.
- Retaining core functionality of existing system
• It is an objective of the project to retain the basic functionality of the current cad system in order for agency to meet our commitment to our constituents and partner agencies.  a summary of those features and functions is provided below. 
- System composition features
• Supports semi-autonomous operations for multiple jurisdictions serviced by a single agency.
- Call management features
• Captures and logs 9-1-1 and non-emergency calls.
• Automatically records caller information, including location (via enhanced and next generation (ng) 9-1-1 or mobile integration).
• Automatically verifies and standardizes addresses to ensure accurate incident location tracking.
• Supports the use of call triage software to assist in determining the best response to a given incident.
• Assigns priority levels to incoming calls based on call type and urgency.
• Allows calls to be created and queued for dispatch at a future date/time.
- Resource management features
• Tracks the availability of personnel, vehicles, and specialized equipment.
• Provides visibility into resource utilization and availability in the form of status monitors and tactical map displays.
• Supplies tools for managing shift rosters for patrol units.
- Unit assignment features
• Automatically or manually assigns the most suitable unit(s) to an incident using response plans that are based on a beat structure.
• Includes specialized units (e.g., k-9, special weapons and tactics (swat) team, etc.) in unit suggestion based on incident requirements.
• Enables dispatchers to reassign units as new incidents arise or priorities change.
• Supports call “stacking” so units can self-assign low priority incidents in their service area.
• Provides tools for managing rotational service providers such as tow companies.
- Incident management features
• Pushes updates and alerts to responding officers and supervisors.
• Tracks the status of incidents (e.g., active, in progress, resolved).
• Supports creation, updating, and closing incident records in real-time.
• Records disposition for the incident.
• Maintains a searchable history of incidents, including caller details, response times, and outcomes.
• Generates reports of incidents for legal, administrative, or analytical purposes.
• Supports configurable timers at major stages of the incident lifecycle (e.g., time in queue, time enroute, etc.).
- Officer safety features
• Flagged locations with known risks, such as previous violence or hazardous materials.
- Integrated messaging features
• Provides secure communication between system users such as; dispatchers, officers, and command staff.
• Provides instant messaging capabilities between communications center staff.
• Supports the transmission of photo images as an attachment to a message.
• Supports the entry and distribution of be-on-the-lookout (bolo) notifications.
- User experience features
• Includes a “command line” for efficient entry of CAD transactions by the dispatcher.
• Provides real-time status monitors for units and incidents
• Displays the locations of incidents on interactive maps.
- Mobile data computer (mdc) integration features
• Provides officers with direct access to cad data, incident updates, and navigation tools via in-vehicle computers.
• Allows officers to update their statuses (e.g., available, enroute, on scene) from their MDCS.
- Security and compliance features
• Provides secure communication and data storage to protect sensitive information.
• Adheres to law enforcement standards for managing CJI (criminal justice information).
• Restricts access to sensitive information based on user roles and permissions.
• Maintains detailed logs of all actions taken within the cad system for accountability and compliance.
- Contract Period/Term: 5 years
- Pre-Proposal Conference Date: July 15, 2025