Computer Aided Dispatch System

The Vendor is required to provide computer-aided dispatch (CAD)-to-CAD integration solution designed to connect disparate locally owned and operated CAD systems within the state of state to facilitate emergency responses that cross jurisdictional and public safety answering point (PSAP) boundaries.
- Requirement:
• Enrolls between 1 and 10 esinet-connected PSAPs representing a variety of CAD systems and functional levels.
• Enrolls an additional 1 to 10 esinet-connected PSAPs for a total of up to 20 PSAPs connected and functional at the end of this phase.
• Service level agreements would take effect during this phase of the project as it is assumed that full functionality of the agreed upon levels has been established.
• Enrolls an additional 5 to 20 esinet-connected PSAPs for a total of up to 40 PSAPs connected and functional at the end of this phase.
• Enrolls the final esinet-connected PSAPs.
- The solution will accomplish this interoperability by providing the capability for all CAD systems within the state to interoperate and share data at the following functional levels:
1. Push notification and message
• Connected PSAP a can create a message for any other connected PSAP or organization to let them know of a request for service, unit status, or other message of mutual concern.
• CAD-connected recipients could respond or acknowledge the messages received.
2. Incident push
• Connected PSAP a can create a CAD incident for any other connected PSAP and see updates as the intended PSAP dispatches resources, adds notes, and generally updates the event.
• This is distinct from a push notification and message in that data has been attributed to the appropriate CAD fields and shared with another CAD-based user PSAP.
• This level may involve use of geo-location and GIS address validations to determine the agency having jurisdiction.
3. Shared resources (desired long-term functionality to selected participants)
• Connected PSAP a can be assigned or assume dispatching duties for another, predesignated PSAP.
• Functionality would extend to virtually all aspects of CAD functionality, including visualizing resource and responder status, in-progress and queued incident details, and the ability to update existing or create new incidents on the other PSAPs behalf.
• This level may only be utilized by a limited number of PSAPs and is not considered to be functionality expected at all connected PSAPs.
• This level of functionality would also allow neighboring PSAPs to all for sharing of selected resource statuses and locations.
4. Shared view
• Connected PSAPs can elect to share specific call types or response types with connected entities that are not PSAPs, such as non-911 dispatching centers, public works agencies, hospitals, private ambulance services, etc.
• The connected PSAP would define all aspects of the type of and extent to which information could be shared or pushed to ‘subscriber’ agencies.
• Connected PSAPs would have a mechanism in place to stop sharing an incident at any point during the CAD incident workflow and life cycle.