Managed Security Services

The Vendor is required to provide the board with vendor’s pro offering, a comprehensive managed security service designed to deliver advanced monitoring, detection, response, and risk management across the environment. 
- The objective is to:
•    Ensure 24x7x365 monitoring of entire environment.
•    Detect and respond to cyber threats in near real-time.
•    Provide measurable improvements in cyber resilience through AI-driven SOC automation, vulnerability management, and cloud security coverage.
•    Deliver reporting and governance aligned with board standards.
- Sapphire AI Insights - Sapphire AI is the intelligent core of Vendor’s platform and next-generation AI, delivering autonomous investigation, decision-making, and response with over 98% accuracy.
•    Sapphire AI gathers, analyzes, and correlates security data across all digital assets. Using advanced machine learning, it detects anomalies, prioritizes alerts, and applies context-driven intelligence to minimize false positives and mitigate risk in real time.
•    Upon detecting a threat, Sapphire AI automatically triggers response playbooks.
•    Sapphire AI delivers autonomous threat response, backed by Vendor’s 24/7 security team for expert guidance whenever needed—ensuring continuous protection with a human touch.
- Sapphire AI SOC Analyst - Providing assistance with customer interactions and handling Tier 1 and 2 support.
•    Sapphire AI SOC Assistant delivers a personalized customer experience, responding promptly to queries with natural language understanding and contextual awareness to provide accurate, relevant solutions.
•    By analyzing user interactions, common issues, and FAQs, our team built an extensive knowledge base, ensuring that Sapphire AI delivers superior virtual assistance for seamless security support.
- Vulnerability Scanning - Continuous vulnerability management, real-time protection, and rapid remediation.
•    Vendor, in partnership with Nodeware, offers integrated vulnerability scanning to proactively identify all network assets and detect existing vulnerabilities, including IoT devices, with real-time monitoring and intuitive dashboards displaying critical issues.
•    Vendor’s continuous scanning technology with low network utilization runs autonomously and silently behind-the-scenes, providing full internal and external coverage to detect vulnerabilities in real-time.
- SIEM - AI-powered SIEM optimizes threat detection, investigation, and response.
•    Data Log Management
•    Real-Time Event Correlation
•    Threat Intel Integration
•    User Activity Monitoring
•    Alerting & Notification
•    Normalization
- Cerulean XDR - Secures endpoints, networks, apps, and cloud with AI and top-tier threat intelligence.
o    Extended Detection & Response (XDR)
o    Endpoint Detection & Response (EDR)
o    Next-Gen Antivirus (NGAV)
- Cyber Risk & Posture Scoring - Identify gaps, monitor risks, and reduce cyber threats by 75%.
•    Internal Risk Scoring with Best Practices
•    External Risk Scoring – Security Scorecard.

- Contract Period/Term: 1 year