Security Services

The Vendor is required to provide armed and unarmed Security Officer Services.
- Examples of areas where services may be required include parking areas, selected bus routes, and transit centers.
- provide Security Services on both a consistent and as-needed basis at up to three (3) local homeless shelter locations.
- The shelters range from 24/7 services to temporary overnight-only sites that provide shelter and other services for persons experiencing homelessness (PEH).
- The Service Provider shall provide City facilities with all phases of protection, including, but not limited to: guarding the premises against fire, theft, pilferage, malicious injury, trespassing, damage and destruction; and ensuring the safety of both City employees and patrons. The safety of City employees and the patrons utilizing the facility is ranked as the primary importance of this service.
- Firms shall also be on-call to respond to alarms, provide security at special events and specific job sites, and escort City employees to their vehicles after business hours as requested.
- Any emergencies should be reported immediately to the police. Emergency circumstances may include but are not limited to: theft, personal injury, property damage or any other illegal activity. The Service Provider shall report all police contact to the City Project Manager the next business day.
- Patrons will pay for parking by using any one of the pay machines; additionally, they can pay for parking via smartphone application. Safety of the patrons utilizing this parking structure is ranked as the primary importance of this service.
- Security officers must return phone messages and e-mail messages within 24 hours except for any emergency.
- Routine rounds of the facilities will be performed at least two times per hour. The Service Provider is responsible for verifying the completion of each round. The Service Provider shall provide the City Representative a weekly report that describes the date, officer, and time of each completed round. Once per hour a round must include checking the functionality of the automated pay stations.
- A security officer report including a time log of the shift events must be submitted daily. The officer will complete and email the report to the City Representative prior to leaving each day. The report should include a summary of activities on the rounds, and details about any unusual incidents that occur during the shift. This may be accomplished by use of tracking and reporting software used and purchased by the Security Service Provider.
- Any emergencies should be reported immediately to the police. Emergency circumstances could include but are not limited to: theft, personal injury, property damage or any other illegal activity. The Service Provider shall report all police contact to the City Representative the next business day.
- Security personnel will share a break room in the Civic Center Parking Structure with City personnel. Security officers will use the breakroom for (1) fifteen-minute break every four hours, and for drafting reports. All other time shall be spent actively monitoring the garages.