Physical Security Technology Platform Modernization

The Vendor is required to provide comprehensive physical security solutions, including the installation, maintenance, and support of security cameras, access control systems, card readers, panic buttons, and related hardware and software.
- Provide to consolidate various legacy security systems into a unified platform and seeks a Vendor capable of delivering full lifecycle integration services.
- Provide integration, configuration, and migration services for all existing security infrastructure and ensure compatibility with the proposed platform.
- This may include—but is not limited to—video management systems, access control systems, intrusion detection, intercom systems, and associated hardware.
- Identify legacy systems and assess compatibility or necessary upgrades for integration into the proposed platform.
- Migration and Consolidation Strategy
•    Provide a detailed plan to migrate existing systems into the new platform without disrupting operations.
•    Ensure data continuity, such as historical video footage, access logs, and user permissions, where applicable.
•    Recommend solutions for replacing obsolete or non-compatible hardware, with prioritization of critical facilities.
- Configuration and Deployment
•    Configure the proposed system platform in alignment with County security and IT policies.
•    Deploy new devices, servers, and software as needed to support integration goals.
•    Implement user access roles and administrative controls in coordination with County IT and departmental leads.
- Testing and Validation
•    Perform system-wide testing to validate proper functionality of all integrated components.
•    Troubleshoot and resolve any conflicts arising from legacy system behavior or environmental conditions.
•    Verify all systems are operational and meet performance and security requirements before acceptance.
- Documentation and Training
•    Provide system diagrams, documentation, and updated device inventories.
•    Offer on-site and virtual training for County personnel, including administrators and end users.
•    Deliver quick reference materials and support contact protocols.
- Emergency and Corrective Services
•    Provide 24/7 on-call support for emergency response to system outages or critical failures.
•    Troubleshoot and repair hardware/software issues within County-defined response windows.
•    Maintain an inventory of common replacement parts and ensure access to manufacturer support channels for escalated issues.
- Software and Firmware Updates
•    Monitor for and apply critical software patches, security updates, and firmware upgrades on a schedule aligned with County IT change management protocols.
•    Ensure backward compatibility with integrated systems and minimal disruption to operations during updates.

- Contract Period/Term: 2 years
- Non-Mandatory Pre-Proposal Conference and Site Visit Date: December 30, 2025
- Questions/Inquires Deadline: January 6, 2026