Unarmed Security Guard Services

The Vendor is required to provide unarmed security guard services shall include all necessary labor, supervision, equipment, tools, materials, and supplies required to furnish uniformed security personnel to perform assigned duties at agency.
- General duties and performance expectations
• Security personnel shall support health in maintaining a safe and secure environment for staff, clients, visitors, agency property, and personal property through active monitoring, observation, deterrence, and response to security-related concerns.
• Guards shall respond promptly to incidents, emergencies, and potentially unsafe situations in accordance with established policies and procedures and shall immediately notify designated health staff as required.
• Security personnel shall verbally report any unusual incidents as soon as practicable and shall complete written incident reports by the end of each shift.
• All reports shall be submitted in a timely, accurate, and professional manner.
• Guards shall maintain a courteous, professional, and respectful demeanor at all times when interacting with staff, clients, visitors, contractors, and emergency responders.
• Any suspected illegal activity, safety concern, policy violation, or suspicious behavior, including activity involving health employees, shall be reported promptly and confidentially to designated health leadership and appropriate law enforcement authorities, as warranted.
- Site operations and duties
• Security personnel shall report to the designated health contact person (e.g., general services coordinator – facilities, crisis services leadership, or designee) to receive shift assignments, review operational concerns, and discuss any special circumstances requiring attention.
• Security personnel shall conduct routine patrols of assigned buildings, grounds, parking areas, and common spaces at intervals sufficient to maintain awareness of facility activity and support a safe and secure environment.
• Security personnel shall remain visible and accessible throughout their assigned shifts.
• Actively responding to incidents, conducting patrols, or performing assigned duties, security personnel may occupy designated monitoring locations as approved by health.
• Security personnel may be required to provide escorts for staff, visitors, contractors, or emergency responders and may assist with controlled access for authorized vendors and contractors as directed by health.