Homeless Intensive Case Management Services

The Vendor is required to provide for comprehensive trauma-informed case management and outreach services for people experiencing homelessness who are encountered within the central terminal area at airport properties.
- Requirement:
• Dedicate a two-person, full-time outreach team to spend no less than 40 hours per week, each, in and around the terminals at airport property, with as-needed coverage during nighttime hours.
• An ideal outreach team will be able to provide daytime and as-needed nighttime services, or a combination thereof, i.e., 2 pm - 12 am; 3 pm -1 am.
• Dedicate a program manager and supervisor who will support the team and provide clinical and administrative support and supervision.
• Provide a dedicated vehicle to provide as-needed, non-emergency, non-medical transportation of individuals, as needed.
• Coordinate with known providers on the availability of at least three (3) dedicated beds, off-site, each week for a short-term housing placement for individuals experiencing homelessness
• Provide airport with weekly and monthly reports containing qualitative and quantitative data, such as statistics, including a terminal count, the number of assessments, the number of encounters, the number of transports to beds (motel, shared housing, etc.), as well as success stories.
• Provide airport with data reports as requested by the contract administrator.
• Work with airport security and public safety personnel, and the airport transit security team to identify, engage, and connect with 100 percent of the people experiencing homelessness that are encountered at airport terminals and on all airport properties.
• Conduct, as directed by airport and with the crisis intervention team, one needs assessment per quarter for the area and all airport property.
• Coordinate as needed with airport transit security team to monitor and maintain safety and security for airport passengers, guests, and employees on the sky-link, as airport prepares for the opening and once operational.
• Provide data collection and reporting of service outcome and progress
• Responsive to feedback and adaptable to changing needs on airport properties
• Participation in planning and operational meetings relating to their work and service delivery
• Monitor service quality and effectiveness, including internal supervision, as well as use of client feedback and service data to inform continuous improvement.