Case Management Services

The Vendor is required to provide case management services provide aid in the form of access to services and care coordination in circumstances where the older adult is experiencing diminished functioning capacities, personal conditions, or other characteristics which require the provision of services by compensated service providers or family caregivers.
- Case management services shall:
• Not duplicate case management services provided through other federal and state programs,
• Be coordinated with other federal, state (i.e. Veterans, mental health, Medicaid, hospice) or private programs; and
• Be provided directly by the successful applicant(s) that:
o Is a public agency or nonprofit private agency, and
o Have documented procedures to ensure a conflict-free process, and
o Employ case managers acting as agents for the older adults receiving the services, and not as promoters for the agency providing such services, and
o Provides each qualified older adult with a notice stating that the older individual has the right to make an independent choice of service providers and documents receipt of the notice by the older adult of such statement, and
o Must have all the necessary management capacity and technical expertise to effectively and efficiently meet the service specifications in this solicitation.
- Referrals for case management
• Referrals shall be issued by the center through the database system.
• The service provider shall:
o Document acceptance or non-acceptance of referrals in the database system within five (5) business days
o Assign a case manager within the database system upon acceptance
o Provide justification for non-acceptance within the database system
o Referrals not accepted within five (5) business days may be rescinded.
• The assigned case manager shall be identified within the database system.