Case Management Services

The vendor is required to provide case management services to support families with children at risk of maltreatment or child welfare involvement.
- Case management activities include:
1. Needs assessment and service planning:
• Work in partnership with families to identify challenges and create solutions.
• This begins with comprehensive evaluation across the domains of child safety and well-being, parenting capacity and family dynamics, and environmental and economic factors.
• The resulting service plan must be specific, practical and actionable.
2. Referrals, facilitation and care coordination:
• Link clients with other services and help them navigate complex systems, improving their ability to access resources and successfully engage in the care they need by communicating, scheduling and coordinating among various providers.
3. Monitoring:
• Track family progress, evaluate outcomes and adjust services as needed.
4. Advocacy:
• Case management reflects a "whatever it takes” approach, acting as a voice for families and children to ensure their needs are met and helping them overcome barriers to care.