Credit Investigation and Reporting Services

The Vendor is required to provide ongoing and as-needed credit investigation and reporting services.
- Grant full access to the system no later than twenty-one (21) days after receipt of the project manager’s established credit rating ranges.
- System access
• System shall utilize current industry standards to ensure secure access by, and communications with, customer service representative (CSRs) and the project manager.
• System hours: access to the system shall be available 24 hours per day, seven (7) days per week.
• Applicant identification and fraud protection
- Applicant credit rating
• Each applicant’s credit rating shall be the basis for initially requiring or waiving a deposit when the applicant applies for utilities services.
• The system response shall be the credit risk assessment range as defined in the system section, shall conform to fair credit reporting act (FCRA) and all applicable laws.
• The expected response should be clear and concise with the recommended action.
• The system shall return one of the two following responses to each completed inquiry:
• Credit accepted – waive deposit
• Credit denied – require deposit.