Debt Collection Agency Services

The Vendor is required to provide debt collection services for the City's delinquent customer accounts.
- Provide revenue collection for unpaid and delinquent accounts receivable to include, but may not be limited to:
•    Collection of miscellaneous delinquent accounts receivable items where customers have not paid for services or charges from the City (e.g. false alarm, permits, rent/lease payments, citations, returned checks, business licenses, miscellaneous receivables, police detail, ambulance service, etc.).
•    Utility billing (water and sewer) receivables.
•    Taxes (property and motor vehicle) receivables.
- Agency shall make a minimum of two written or telephone contacts for each account (unless the account clears sooner) within forty-five (45) days of receipt of account.
- Report, correct and/or delete credit bureau reporting and provide evidentiary documentation to the Finance Director.
- The City retains the right to recall any accounts assigned for collection without charge or penalty from the firm. 
- Upon recall by the City, no further collection efforts on recalled accounts will be undertaken.
- If the account being recalled has been reported to any credit bureau, it is expected to be immediately cleared from the customer’s credit report and provide written confirmation of such upon request.
- Collection shall be conducted professionally, ethically and legally with the highest level of customer service.
- Immediate return of all accounts still pending upon termination of the contract by any party.
- Bear all expenses and costs incurred to affect collection of any account referred to them by the City, including but not limited to litigation and transportation.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: September 12, 2025