Collection Agency Services

The Vendor is required to provide collection services in connection with various types of obligations owed by students, faculty, staff, vendors, and visitors, including, without limitation, emergency student loans, installment agreements, unpaid tuition and fees, parking citations, miscellaneous accounts receivable, and other unpaid accounts.
- Requirement:
• Accept accounts placed by college and use its best efforts to collect the accounts utilizing lawful and proper means.
• Litigation and judgment collection services at college request.
• Promptly undertake, through proper and lawful means, the collection of every account referred by college without regard to the amount in its attempt to achieve maximum recovery of the accounts.
• Maintain records as they pertain to the accounts in such a manner as to be auditable by college.
• College, or its designee, shall have the right to conduct such audits, during normal business hours, upon reasonable notice to the contractor.
• Perform an action, including, without limitation, the withholding of academic or administrative services from the debtor until the account or some portion thereof is repaid.
• Deduct the collection fees allowed by the contract before remitting the collection proceeds to college.
• On a monthly basis, online reports that include the following:
o A list of accounts that are being collected and their status.
o A list of returned and canceled accounts.
o The performance (percentage of collection) under the contract.
o Acknowledgement of receipt of new accounts.
• Accepts payment on an account and remits the proceeds to college, the contractor shall bear the risk of receiving a form of payment with insufficient funds to cover the payment.
• Any amounts received by the contractor relating to an account, which is in excess of that which is due and payable by the student, are overpayments and shall be forwarded in full to college with an explanation that the amount is an overpayment.