Secondary Bad Debt Collection Services

The Vendor is required to provide services is to is to increase recovery of the aged, uncollectible patient account balances that have been deemed bad debt and placed with a secondary collection vendor.
- These services are critical in optimizing revenue collection.
- Extensive network of off-campus ambulatory locations throughout the county that provide physician clinic services (primary, express, and specialty care), urgent care, imaging, infusion, laboratory, and other health care services.
- Inventory Management
•    Monitoring and working Epic Work Queues where University has designated inventory to be placed as Secondary Bad Debt
•    Completing outbound phone campaigns
•    Completing outbound text campaigns
•    Completing outbound letter/statement campaigns
•    Managing Insurance identification scrubs
•    Leverage Experian management portal to populate agency scorecard
•    Managing payment plans associated with collection of bad debt
•    Following all bad debt collections regulations in accordance with state law
- Hospital Based Accounts receivable management for balances:
•    Balances
o    All Balances Placed in Secondary Bad Debt status (day 366 from bad debt placement)

- Contract Period/Term: 3 years
- Kickoff Zoom meeting with bidders Date: September 10, 2025
- Questions/Inquires Deadline: September 17, 2025