Collection Services

The vendor is required to provide professional accounts receivable (A/R) collections services.
- Recovering outstanding accounts that internal efforts have been unable to collect, while maintaining compliance with all applicable laws and safeguarding agency reputation and customer relationships.
- Objectives
•    Improve collection rates for overdue accounts where internal collection efforts have been unsuccessful. 
•    Reduce outstanding receivables and days sales outstanding (DSO). 
•    Ensure compliance with all relevant provincial, federal, and industry regulations. 
•    Protect agency reputation through professional and ethical collection practices.
- Required
•    Provide professional collections services for delinquent accounts that agency has not been able to recover internally. 
•    Services include pursuing repayment through lawful and ethical means, negotiating settlements or payment plans, recommending legal escalation where appropriate (with agency approval), and providing regular reporting on progress and recovery rates. 
•    Compliance with all applicable laws, maintain data security, and treat customers respectfully and professionally at all times. 
•    The jurisdictions in which they are licensed and able to operate, ensuring agency only assigns accounts within regions where lawful collection services can be performed.

- Contract Period/Term: 1 year