Primary Bad Debt Collections Services

The Vendor is required to provide primary bad debt collections services.
- Patient Accounting System:
•    Front-end/patient access system: cerner millennium
•    Financial system: invision & unity patient accounting v27.5
- Account additionally referred to agency for potential insurance discovery
- Accounts transferred to secondary agency for additional call follow up for insurance and payment action
- All inbound/outbound file transferring will utilize invision and cerner’s standard file specifications – agency must be able to accommodate.
- Names of dedicated staff to be provided as well as productivity standards by dedicated staff.
- Must mail all patient letters and absorb all associated costs; agency may use its letter vendor of choice.
- Must utilize its own collections system for payments made directly to the agency and absorb all associated costs.
- Must be equipped to send a daily note file to be uploaded within invision and cerner.
- Corporation is licensed for 910 beds and hosts a mobile crisis intervention service and has its own emergency room and observation unit that provides 24-hour emergency crisis service.
- Shall include in its proposal an organizational chart identifying all corporate management to be involved either directly or indirectly in the provision or management of the services.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 07, 2025