Collections Services

The Vendor is required to provide collections services for outstanding fines and fees from adjudicated cases in the Court.
- Accounts for collection will be turned over to the collection agency at the sole discretion of the City. Only unpaid judgments with past due amounts 6 months or older will be considered for referral to the contracted agency. Per state code, service will only include past due accounts which are no more than 10 years old at the time the account is turned over to the contracted agency.
- Make a minimum of two written or telephone contacts for each open account within 45 days of receipt of the account
- Be fully responsible for maintaining accurate records of all correspondence, working papers, and other related records. These records must be made available to the City as requested.
- Provide acknowledgment to the City within 7 days of account placement via the same method that the accounts were submitted.
- Provide the City with access to the Agency’s database for the City to monitor accounts receivables and provide customer service.
- Advise the City of any account that is paid in full or deemed uncollectible. If an account is deemed uncollectible, information regarding the determination must be provided to the City.
- Provide recommended use of skip tracing on delinquent accounts including specific tools used to conduct skip tracing.
- Maintain complete records of each account referred by the City, including all correspondence, documentation, account records, transactions, and a detailed log of all collection efforts. These records must be retained for a minimum of seven years after termination of collection action on each account.
- Provide a detailed hardship policy which will address situations where a customer is unable to afford payments. Proposal must include a sample of circumstances and events which would trigger the hardship policy as well as details on the accessibility of this information to customers.
- Payment options should include check, money order, or credit card, via telephone and over the internet. Proposal must also include whether in-person payments will be an option.
- The Court has lacked a consistent, effective process for enforcement of its judgments in adjudicated cases.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 1, 2025