Debt Collection Services

The vendor required to provide first-placement bad debt collection services for delinquent customer accounts.
- Account placement and handling
•    Accept accounts electronically in a format provided by client. 
•    Use best efforts and due diligence to collect accounts using lawful means consistent with federal and state law. 
•    Confirm that accounts will remain in-house and will not be placed with outside agencies or attorneys without written client consent. 
•    Perform skip tracing when contact information is invalid or the debtor has moved. 
•    Make an initial contact attempt on every account at the earliest time allowed by the fair debt collection practices act (FDCPA). 
•    Do not settle or compromise any balance without client permission documented in writing or electronic notes.
- Credit reporting
•    The fair debt collection practices act (FDCPA)
•    The fair credit reporting act (FCRA)
•    Laws and other applicable federal and state regulations
- Written communications
•    Client must have the right to review and approve and decline all letters, forms, and written communication used for client accounts.
- Customer service support
•    Agency must provide sufficient customer service staffing to respond to client questions and concerns.
- Legal account processing (optional and controlled)
•    Present documentation and justification to client prior to legal action.
•    Obtain written authorization from client before any legal action begins.
•    Provide and obtain written authorization for legal costs per account.