Debt Collection Services

The Vendor is required to provide debt collection services for bad debt and past due accounts.
- Routine debt accounts may include but will not be limited to the following:
•    Business license tax fees
•    Transient occupancy tax fees
•    Development impact fees
•    Rents and leases
•    Contract payments
•    Legal judgment fines and fees
•    Benefit payments
•    Fees for services
•    Returned checks
•    Miscellaneous receivables.
- Requirement:
•    Formally demanding payment of each collection item and seeking a satisfactory arrangement to the city under which the collection item will be paid; 
•    Handling and processing all customer calls;
•    Tracing returned mail with collection efforts to follow; 
•    Sending all notices to customers; receiving and processing all correspondence when applicable; 
•    Receipt and processing of payments;
•    Reporting to major credit bureaus where appropriate; and 
•    Maintenance of appropriate records, including auditable financial records and logs of customer complaints.