Indoor Digital Signage

The Vendor is required to provide a turnkey digital signage solution for city that includes cloud-hosted digital signage software, full hardware replacement, installation, integration with momentus enterprise v.25 via the city’s existing API license, user onboarding, and ongoing maintenance and support for a five-year subscription term.
- The solution should be designed to meet the City’s goals while allowing the vendor to apply its expertise in the recommended system architecture, implementation approach, and support model.
- Project Planning and Management
• Review all project requirements, site conditions, location drawings, and implementation constraints.
• Coordinate closely with city staff and area representatives throughout design, procurement, installation, testing, and turnover.
• Develop and manage a project schedule that minimizes disruption to venue operations and aligns with the cities preferred installation windows (will be arranged around event calendar).
• Identify risks, dependencies, and technical issues early and communicate recommended solutions.
• Provide a turnkey deployment plan that includes hardware, software, labor, installation, and support.
- Cloud CMS and Software Subscription
• Provide cloud-hosted digital signage software as a five-year subscription.
• Support sufficient user licensing to accommodate current and anticipated city administrative needs
• Include tools and workflows that allow the city to manage content efficiently over time.
• Deliver a platform that is stable, scalable, and appropriate for public-facing venue signage.
• Include all software licensing, hosting, and subscription costs in the proposal
- Momentus Enterprise Integration
• Integrate the CMS with momentus enterprise v.25 using the city’s existing API license and credentials.
• Use the momentus enterprise “raw” API to retrieve and display event-related data.
• At a minimum, support event descriptions, dates and times, functions, and room locations.
• If the proposed CMS does not include native momentus enterprise integration, provide evidence of the system’s ability to integrate successfully through the API.
• Design the integration to allow for future expansion of data fields and related wayfinding content if needed.
- Hardware Replacement and Deployment
• Replace all existing signage hardware with new commercial-grade displays, media players, mounting hardware, cabling, and related components.
• Provide hardware suitable for the intended locations, mounting conditions, and operating environment.
• Use the city’s existing infrastructure where applicable, while supplying any new hardware necessary for a complete system replacement.
• Include all equipment required for a complete, operational, and supported signage solution.
- Installation and Site Work
• Remove existing hardware with assistance from city staff.
• Install new displays and related equipment in the designated locations using approved site conditions and existing infrastructure where available.
• Coordinate installation activities to reduce disruption to guests and operations.
• Complete installation, cleanup, and turnover in a professional manner.
• Include all installation labor, project labor, and associated site work in the proposal.
- Connectivity and Technical Coordination
• Coordinate with city it staff on network access, VLANS, security requirements, and any other technical standards necessary for deployment.
• Confirm compatibility with the city’s electrical and network environment.
• Support any required configuration, testing, and commissioning needed to bring the solution into service.
• Work within the city’s compliance and security framework
- Training and Onboarding
• Provide initial onboarding for city users and administrators.
• Train users on content management, scheduling, system administration, and routine operation.
• Deliver documentation and support resources that enable the city to manage the system effectively.
• Ensure the city can use the CMS independently after implementation.
- Maintenance and Support
• Provide a maintenance and support plan covering both hardware and software for the full five-year term.
• Support troubleshooting, issue resolution, and replacement or repair workflows.
• Offer a depot service model or equivalent support approach acceptable to the city.
• Describe all support coverage, response expectations, and service assumptions in the proposal.
- Acceptance and Turnover
• Test all hardware, software, and momentus integration functionality before final acceptance.
• Verify that displays are functioning correctly and that event data is populating as expected.
• Address punch-list items and finalize turnover documentation.
• Support the city through final implementation and go-live.