The Vendor is required to provide recommendations on various aspects of the City’s current IT environment and primarily internal functions.
- It also includes identifying service gaps through a review of the city’s application portfolio, current application management, audiovisual (AV) systems, and IT service management.
- The assessment shall consist of reviewing the current IT infrastructure and staffing, process improvements, the IT budget, IT governance, and evaluation of the current use of technology (including applications, hardware, software, AV usage, networks, and cybersecurity) to identify any gaps in services and provide recommendations for efficiency, effectiveness and modernization.
- The assessment would critically contrast and compare effectiveness of current technology and staffing infrastructure with industry standards, best practices and optimal emerging technologies while ensuring resources are utilized efficiently and effectively.
- Data for the discovery phase to be collected and subsequently utilized in the development of the IT assessment, roadmap, and deliverables includes, but is not limited to, the following:
• IT policies, standard operating procedures, IT trainings, and exception processes
• IT capital and operating budget information
• Information cycle management
• Processes for compliance with legal requirements
• Customer service standards
• IT department organizational structure
• IT job descriptions for centralized and decentralized positions
- Current city-wide organizational structure, decentralized IT positions such as business services division and the strategy and innovation office organizational structure and IT departmental organizational structure.
- Funding levels that currently support IT functions and operations to determine if resources are being allocated to meet IT modernization, customer service and efficiency goals which align with staffing patterns and needs and to evaluate opportunities for continuous improvement, identify current state, define future state, and identify inefficiencies.
- This will help evaluate current IT funding levels and provide recommendations, around if the city is spending too much or too little on IT services and functions.
- Gather the current IT technology portfolio, application management process, and architecture including information on audiovisual work, fiber master plan coordination and management, community broadband, enterprise resource planning (ERP) and support, and the application landscape.
- The outcome or roadmap would be an analysis of the IT department’s current state, focusing on how IT resources are deployed relative to industry standards, a desire for modernization and innovation, and potential efficiencies.
- The assessment would identify strengths and gaps with recommendations.
- These recommendations would be aligned with organizational goals, outline actionable steps, and provide service delivery options that would address the city’s needs in a financially prudent, high-quality, effective and efficient manner, including comprehensive advantages and disadvantages as well (when relevant) as cost, time and change management estimates/processes for each recommendation.
- Additional recommendations/outcomes (Roadmap) would address but are not limited to:
• Operational efficiencies/inefficiencies (IT operations around help/support functions, security, network administration along with innovation and efficiencies)
• Customer service recommendations
• Modernization and innovation recommendations
• Policy recommendations
• Recommendations on efficiencies for applications and governance
• IT lifecycle framework recommendations
• AV usage, equipment and hybrid meeting recommendations
• IT department organizational structure recommendations
• Recommendations on current IT funding levels and provide recommendations, around if the city is spending too much or too little on IT services and functions.
• Governance recommendations
• Recommendations for current technology and for emerging technology
• Recommendations for addressing technical debt.
- Contract Period/Term: 1-3 years
- A pre-proposal conference Date: January 20, 2026
- Questions/Inquires Deadline: January 23, 2026
