Information Technology Professional Services

The vendor required to provide information technology (IT) professional services in the following three (3) service categories:
•    Project management 
•    Business analysis 
•    Organizational change management
1. Project management
•    Delivering IT project management services using proven methodologies, including those from the project management body of knowledge (PMBOK® guide), to support the successful execution of digital transformation and IT initiatives.
•    Developing project terms of reference, including the project charter, scope, high level requirements, estimated costs and resource requirements.
•    Managing all phases of the project lifecycle from initiation through planning, execution, monitoring, closing, and post-implementation review including schedule, deliverables, and resource coordination.
•    Implementing and monitoring quality assurance and control practices to ensure project outcomes meet defined objectives and stakeholder expectations.
•    Developing and implementing a communications plan, including progress reports to sponsors and stakeholders, ensuring timely and effective information dissemination.
•    Identifying, assessing, and documenting project risks and issues, including escalating critical items as needed and facilitating problem resolution.
•    Establishing and implementing a change control process to evaluate and implement changes to scope, schedule, and cost while maintaining alignment with project goals.
•    Managing a project budget, including establishing a cost base line and regular variance reporting comparing actual costs to budget forecasts.
A. Project management resource types
•    Senior project manager
•    Mid-level project manager
•    Junior project manager
2. Business analysis 
•    Business analysis services using methodologies and practices aligned with industry standards, such as those outlined in the business analysis body of knowledge (BABOK® guide).
•    Services to analyze, define, standardize, and optimize business processes, including the design of new processes and the redesign of existing ones to enhance operational efficiency and improve performance outcomes.
•    Provide services to discover, analyze, define, and document business requirements that support objectives, ensuring alignment with stakeholder needs.
•    Deliver services to assess and define current and future states including structure, operations, technology, processes, and capabilities to establish a shared understanding among stakeholders to support planning, decisions making, and transformation initiatives.
A. Business analysis resource types
•    Senior business analyst
•    Mid-level business analyst
•    Junior business analyst
3. Organizational change management
•    Delivering change management services using methodologies and practices aligned with industry standards, such as those outlined in the association of change management professionals (ACMP) standard or PROSCI® change management methodology.
•    Developing and executing change strategies and plans to support organization transformation, including stakeholder engagement, readiness assessment, and impact analysis.
•    Designing communication and engagement plans to ensure consistent messaging, build awareness, and foster stakeholder buy-in throughout the change lifecycle.
•    Supporting training and capability development initiatives to enable adoption of new processes, technologies, and ways of working.
•    Monitoring and evaluating change adoption and effectiveness, including the development of metrics, feedback mechanisms, and continuous improvement strategies.
•    Facilitating alignment across leadership and stakeholder groups to ensure shared understanding of change objectives, risks, and success criteria.
A. Organizational change management resource types
•    Senior organizational change analyst
•    Mid-level organizational change analyst
•    Junior organizational change analyst.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: January 27, 2026