IT Managed Services

The vendor required to provide IT managed services to support and lead the town’s IT infrastructure framework.
- Objectives
•    IT architecture governance and standards
•    Utilization of a reliable and secure network including multi-factor authentication and VPN connectivity
•    Business application and data management
•    Implementation of role-based access controls and shared drives
•    Employment of device maintenance and replacement as well as application compatibility
•    Compliance with access and security requirements and standards.
•    SCADA management and security
•    Utilization of reliable and secure wireless radio connectivity.
•    Implement and manage an enterprise virtualization platform.
•    Coordination of backup and data migration management.
•    Routine maintenance, updates, audits and testing.
•    Guaranteed 24/7 helpdesk support and on-site support as-needed with a corresponding service level agreement.
•    Defined termination terms and obligations to include the return of data and orderly transition assistance.
•    Act as the IT liaison to provide system architecture details, recommendations and specifications when required by 3rd -party software provider.
- Requirement:
•    Initial inventory assessment and recommendations
•    Strategic IT planning and alignment to corporate plan
•    Development of an IT asset maintenance, migration, and emergency and disaster plan
•    Provide support and liaise with 3rd party software vendors when required (such instances may include implementation, upgrades, or application decommissioning)
•    Network segmentation and security provisions between SCADA and IT networks
•    Establish secure VPN connections to link remote sites to central infrastructure
•    Multi-factor authentication and use of access controls including implementation of active directory for centralized authentication and policy enforcement
•    Provide up-to-date anti-virus and security patches on all systems
•    Migration plan to replace current enterprise virtualization platform
•    Provide routine backup and test restoration processes
•    Provide remote monitoring solutions and support for isolated locations
•    Provide options or opportunities for training to users affected by IT changes or improvements
•    Update wireless radio equipment to meet standards
•    Maintain a program to provide testing and maintenance of wireless infrastructure
•    Centralized management and coordination of 3rd party IT suppliers.
•    Ongoing support via helpdesk, or onsite – in person
•    Provide reporting on a quarterly basis
•    Stay up-to-date on industry best and provide recommendations or IT protocol and processes requiring updates or changes
•    Provide budgetary estimates for software, hardware, peripherals, and services by the beginning of October of the calendar year.
•    Access to information act and protection of privacy act compliance and applicable industry best standards.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: February 11, 2026