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A government agency in Ontario issued “Consulting Services” (RFP). Solicitation MGT-0607 closed on August 20, 2025. Eligibility: Only for Canada Organization.
The vendor is required to provide consulting services to develop an enterprise customer experience strategy (ECES) that will outline the city’s service standards and the optimal customer experience across the organization and delivery channels.
• Define and create a collective understanding of the expected service experience across all channels and services areas.
• Ensure consistent delivery of business service standards across multiple teams, sections, divisions, departments, channels, and tools.
• Emphasize a positive and responsive customer experience.
• Empower city staff in the business service delivery process.
• Embed a continuous improvement culture.
• Provide key performance indicators (KPIs) to facilitate transparent data-driven decision making, performance measurement and performance management.
• Improve accessibility, accountability, access, transparency, public trust, satisfaction and confidence.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 15, 2025
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (MGT-0607) closed on August 20, 2025. See similar open RFPs below.
A government agency in Ontario. The buyer's contact and submission details are in the solicitation documents.
Only for Canada Organization.
Contract term: 1 year.
Questions and inquiries must be submitted by August 15, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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