Statewide Traffic Incident Management Services

The Vendor is required to provide statewide traffic incident management services (STIMS)
- These services include, but are not limited to:
•    Program Management Services 
•    Traffic Incident Management Enhancement (TIME) Task Force Support Services 
•    Towing Recovery Incident Program (TRIP) Support Services
•    Traffic Incident Management (TIM) Teams and Training Support Services
•    Highway Emergency Response Operator (HERO) Support Services
•    Managed Lanes (ML) Support Services
•    Additional Support Services 
- Program management services:
•    Manage the STIMS activities being performed under the contract.
•    Ensure the quality of services provided by the Offeror and sub-consultants meet or exceed the contractual requirements.
•    Effectively communicate with Department Operations staff.
•    Prepare and provide weekly program update notes.
•    Conduct and attend scheduled meetings.
•    Prepare and provide meeting materials to include monthly reports. 
•    Prepare and provide meeting notes.
•    Provide meeting speakers to address relevant topics in traffic incident management, ensuring presentations are free from political, sectarian, and personal rhetoric. 
•    Develop, deliver, maintain, implement, and follow a Program Management Plan (PMP).
- The plan shall establish roles and responsibilities, address knowledge transfer and system access, and provide strategies to minimize disruption during the transition.
- Additional program management duties in the PMP:
•    Contingency plan to identify, track, and mitigate perceived or unanticipated risks, while preserving business continuity 
•    Document management (e.g., file naming nomenclature, file types, document format standardization) 
•    Scope management 
•    Contract administration and management (Management and administration of purchase orders, supplemental agreements, etc.) 
•    Timekeeping process.
- The ability to deliver content via a standard web browser (e.g., Google Chrome, Microsoft Edge).
- The ability to detect when users are accessing the site from smartphones or tablets and automatically deliver pages and content optimized for mobile functionality and viewing. At a minimum, compatibility shall be provided for Android, iOS, and Windows devices.
- The ability to configure and provide automatic alerts to visitors on the landing pages.
- Membership Management System
•    The ability for new members to join and existing members to renew memberships.
•    The ability to configure automated membership renewal reminders.
•    The ability for members to create a profile.
•    The ability for members to securely input and update email addresses, phone numbers, address and mailing information, and preferred notification preferences (e.g., text, email).
•    The ability to manage events and registration for events.
•    The ability to develop membership distribution groups to send targeted email communications and event invitations.
•    The ability for members to subscribe to distribution groups and events.
- LMS General Requirements
•    The ability to import training materials created outside the LMS.
•    The ability to publish and archive training materials.
•    The ability to deliver self-service on-line training to specific users and groups.
•    The ability to schedule and offer courses/classes for user or group enrollment.
•    The ability to conduct staff testing and record results and certifications.
•    The ability to view a report of testing results and certifications completed by users or group(s).
•    The ability to view and update user information (e.g., name, agency, contact information) and group information (e.g., rosters, positions, titles).
•    The ability to track completion and view performance data for specific lessons, users, or group(s).
•    The ability to report data about specific lessons, users, or groups to identify knowledge gaps and opportunities for improvement.
•    The ability to generate training reports based on user defined parameters.
•    The ability to output the results of reports and queries in different formats (e.g., CSV, PDF). 
•    The ability to export raw or source training files from the LMS for distribution to Department for use within Department’s Learning System.

- Contract Period/Term: 5 years
- Bidders/Offerors’ Conference Date: January 13, 2026
- Questions/Inquires Deadline: January 16, 2026