Business Analysis and Organizational Management Services

The Vendor is required to provide on and provide strategic recommendations, business analysis, and organizational change management support to improve agency workstreams, coordination, and communication during a period of prolonged construction and event impacts in the city.
- Organizational Management, Business Analysis, and Strategic Recommendations
•    Develop recommendations and strategies to improve agency workstreams and coordination.
•    Recommend ways to maintain access, mobility, and effective communication with key stakeholders and the public about transportation impacts.
•    Bring expertise and insights on transportation workstreams and learnings from other large, public transportation agencies.
•    Analyze agency organizational processes using interviews, document reviews, workshops, surveys, site visits, and workflow analysis.
•    Review internal agency documents, including plans, permits, protocols, organizational charts, and after-action reports.
•    Review external documents, including industry best practices, relevant academic research, and reports from agency partners and stakeholders.
•    Evaluate and reconcile information from multiple sources to identify needs and develop business requirements including technology tools.
•    Conduct needs assessments to identify critical gaps.
•    Develop performance metrics to track progress.
•    Recommend prioritization frameworks with phasing, schedules, staffing, cost/benefit, and performance metrics.
- Communications, Change Management, and Process Improvements
•    Recommend enhancements to agency structure, processes, programs, tools, and technology.
•    Summarize findings and provide actionable recommendations and advice.
•    Develop detailed roadmaps to improve agency readiness and performance.
•    Create implementation plans with sequencing, timing, and dependencies through a lens of organizational change management that may include staffing and resourcing impacts.
•    Propose streamlined communication and coordination strategies and tools for internal and external stakeholders.
•    Facilitate and train staff on new processes, procedures, and coordination strategies.
•    Design and implement organizational effectiveness solutions that ensure agency ownership and buy-in of new processes and tools.
- Additional/Future Tasks
•    Conduct business analysis and process improvements across various workstreams and divisions within the department.
•    Provide strategic planning and recommendations for organizational changes, process improvements, and change management.
•    Develop facilitation tools and training to support successful implementation of changes.

- Contract Period/Term: 5 years
- Pre-Proposal Meeting (Non-Mandatory) Date: January 12, 2026
- Questions/Inquires Deadline: January 20, 2026