Personal Emergency Response Services

The Vendor is required to provide Personal Emergency Response Services (“PERS”) to Care clients.
- Provide support to at home Participants, whose medical condition is stable, with a mechanism for summoning assistance and intervention should an emergency occur.
- PERS ensures that the Participants’ health and safety needs are always met, and the Participants will have immediate access to medical assistance and intervention in the event of an emergency.
- PERS must be provided twenty-four (24) hours a day, three hundred and sixty-five (365) days a year.
- A means to print out the time and date of emergency signals, Participant’s identification code and emergency code that indicates whether the signal is active, passive or a responder test.
- Separate and interchangeable information retrieval systems that are backed up to each other daily.
- A telephone line monitor that must give visual and audible signals when an incoming telephone line is disconnected for more than ten (10) seconds.
- Detailed technical and operations manuals that describe PERS elements, including PERS equipment installation, functioning, testing, emergency response protocols; and record keeping and reporting procedures.
- Separate telephone services that guarantee reliability, immediate connection, and voice clarity with every call. These telephone lines should be provisioned through separate telephone central offices (“CO”) to provide an added measure of reliability. Additionally, telephone lines should.be provisioned through various IT spans to assure redundancy.
- This training shall include testing procedures, emergency reporting, and response procedures and servicing.
- Once an emergency responder is contacted, that emergency responder will determine what further action to take to provide the Participant with assistance, including summoning an emergency response organization.