App Based Worker Outreach and Education Services

The vendor required to provide app-based worker labor standards, provide language specific outreach and technical assistance, build trust with app-based and gig worker communities so that they feel more able to access labor standards enforcement and complaint resolution throughout city.
- Provide outreach, education, and support specifically for the city's fee-producing app-based worker ordinances (app-based worker minimum payment ordinance and the app-based worker deactivation protections ordinance).
- Demographic populations most likely to occupy app-based or gig work positions and experience workplace violations include:
•    Black workers
•    Indigenous workers and workers from tribal communities
•    Latino workers
•    Workers of color
•    Immigrant and refugee workers
•    LGBTQ+ workers
•    Women workers
•    Workers with disabilities
•    Veterans
•    Young workers
- Approach
•    Develop relationships with app-based workers in the dispersed places in which they work, live, or spend time with community.
•    Increase app-based workers’ knowledge and understanding of the rights provided by city labor standards through methods that are:
o    Community centered,
o    Culturally relevant,
o    Accessible, and
o    Language specific.
•    Expand app-based workers’ access to resources to enforce labor standards and ensure their rights are protected.
•    Build capacity among community organizations to provide labor standards services and information to app-based workers, including resolving app-based worker complaints.

- Contract Period/Term: 1 year
- Pre-Submittal Conference (Non-Mandatory) Date: January 21, 2026
- Questions/Inquires Deadline: February 5, 2026