The vendor is required to provide to obtain pricing and a contract for a fully tested, functioning, and supported statewide electronic benefit transfer (EBT) system for the delivery of transitional employment assistance (tea), work pays, and supplemental nutrition assistance program (SNAP) benefits, which includes related programs such as disaster snap (DSNAP), summer EBT, and snap online purchasing functionality.
- All system documentation is subject to state and federal review and approval; such documentation encompasses all written materials described below including status reports, design documents, system manuals, project plans, test plans and reports, and training materials.
- EBT system services currently provided to the state are project management, settlement and reconciliation services, system account management, processing services, EBT/electronic funds transfer (eft) transaction switching services, client customer service, EBT-only POS terminal driving, and retailer management.
- The web based EBT terminal provided by the current contractor is utilized mainly for inquiry access, although there are updated functions associated with the EBT terminal applications that are currently available that may be of interest to the state in the future.
- Testing includes unit testing, integration testing, performance testing, transfer of information, end-to-end testing, user acceptance testing (UAT), and regression testing.
- Provide prospective contractor’s company history including the number of years and experience in developing, implementing, and managing financial systems such as EBT, electronic funds transfer (eft), financial network services, and transaction processing.
- Prospective contractor’s existing commercial networks, ATMS, and POS terminals.
- The design of prospective contractor’s system including a description of the operating environment, procedures, and workflow.
- Provide a schedule of high-level milestones for the transition in phase.
- Provide prospective contractor’s bank account structure.
- The distribution process for EBT cards and packets for both mailing and over the counter cards.
- Prospective contractor’s process for replacing lost, damaged, or stolen cards for both mailing and over the counter cards.
- Enhanced security measures and features to minimize stolen card information.
- Prospective contractor’s customer service call center (CSCC) including staff, availability, support from interactive voice response system (IVRS) and help desk, and performance standards including statistics.
- Provide the physical location(s) and describe all technical and support services, i.e., CSCC, retailer help desk, state support help desk, and card production facility
- The standard procedures employed to verify the identity of the cardholder using the help desk, web portal, and mobile applications.
- Enhanced security procedures, options, or features available to verify the identity of cardholders using the help desk, web portal, and mobile applications.
- Financial transaction processing including the following:
• Identify networks included in the EBT system
• On-line and off-line financial transactions
• Retailer and financial institution account processing
• ATM Networks and provide the total number of Network ATM locations
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 25, 2025