The vendor is required to provide to supply county with commissary services, inmate banking software and kiosks in the lobby and booking room.
- the software must provide a complete reporting feature that meets generally acceptable accounting principles.
- The software must provide a complete audit trail on all transactions, including voids and altered transactions.
- Must continue to support the hardware and software free of charge throughout the length of the contract.
- Must have the ability to invoice receivables, specifically housing fees.
- The software must have the ability to flag and limit the amount of purchase.
- The software must have the ability to add and reduce certain items as needed as identified by the office staff.
• Supply the necessary means whereby commissary orders may be ordered and filled.
• Plan to do this must be acceptable to the sheriff’s office.
• Package the commissary orders individually and provide for delivery to the inmate.
• Fill and ship to the sheriff’s office at no cost.
• Ship the orders, sorted groups and packed in clear plastic bags.
• Prior to delivery, the vendor software system will have the ability to verify with the jail staff or the
JMS to remove any orders of inmates who have left.
• These orders will be credited to the inmate’s account.
• All items will be fresh and in date.
• Any item found not acceptable by the jail staff will be replaced without charge.
• Any shortages will be corrected within a 24 hour period.
• Only items approved by the jail supervisory staff will be sold to the inmates.
• Make every effort to accommodate the staff on items needed with emphasis on security and staff safety.
- System requirements - the following systems requirements are mandatory:
• Windows based.
• Uses a relational database (firm must support their own database).
• Allows for system wide settings.
• Allows for individual facility site settings.
• Ability to interface with current jail management system and the contracted inmate phone service provider to allow access to the inmate banking software from multiple existing workstations. (The current jail management system is scheduled to change to hexagon in fiscal year 2026)
• Software must offer real-time financial transactions (no batched transactions).
- Commissary operating plan
• One (1) time per week ordering and delivery.
• Order packaging procedures/order filling procedures.
• Orders must be prepared off-site, not at the jail.
• Order delivery procedures.
• Complaint rectification process.
• Any additional revenue capabilities for county.
- Kiosks:
1. Lobby
• Required to provide a secure lobby kiosk for the public at no charge to the county.
• The kiosk must accept cash and credit/debit card deposits.
• The deposit must post the transaction to the vendor’s inmate banking software system in real time, with no delay.
• All funds deposited must be guaranteed by the vendor.
• All costs of the hardware, installation and maintenance are the vendor's responsibility.
• The jail will supply the electrical and necessary data lines to the kiosk.
2. Booking
• Provide a secure booking kiosk vault solution in the booking area at no charge to the county.
• The kiosk must accept cash, credit/debit cards and coins from the inmate at the time of booking.
• The deposit must post the transaction to the vendor’s inmate banking software system accounting system in real time, with no delay.
• All costs of the hardware, installation and maintenance are the vendor’s responsibility.
• The jail will supply the electrical and necessary data lines to the kiosk.
- Alternate deposit methods - the vendor must provide alternate deposit methods for family and friends of inmates to post money to the inmate accounts.
• Internet - web/online method for family and friends to access vendor’s website to use a credit card to deposit funds into an inmates account.
• Toll-free phone service (both automated and agent assisted) for family and friends to call a toll-free number to use a credit card to deposit funds into and inmates account.
- Debit cards/checks at time of release
• The system shall be capable of releasing funds to an inmate upon release from the jail by either debit card or check.
• Fully describe the debit card process and operational details (ex. ordering, loading, verifying card amount, lost cards, voiding cards, etc.
• Fully describe the check process and operational details (ex. ordering, lost checks, etc.)
- Contract Period/Term: 3 years
- Optional Site Visit Date: May 28, 2025
- Questions/Inquires Deadline: May 12, 2025