The vendor is required to provide a career center operator is to coordinate the service delivery of participating one-stop delivery system partners and service.
• Disclose any potential conflicts of interest arising from the relationships of the career center operators with particular training service providers or other service providers, including but not limited to, career services providers.
• In coordinating services and serving as a career center operator, refrain from establishing practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services; and
• Comply with Federal regulations and procurement policies, relating to the calculation and use of profits.
• Local WDBs may establish additional roles for the career center operator, including the following: being the primary provider of services within the center; providing some of the services within the center; coordinating service providers within the center and across the one-stop system; and coordinating service delivery in a multi-center area, which may include affiliated sites. The role of the career center operator must be clearly articulated in all phases of the procurement process, as well as in the legally binding agreement between the Local WDB and the career center operator.
One-stop operators may not perform the following functions:
• Convene system stakeholders to assist in the development of the local plan.
• Prepare and submit local plans (as required under WIOA sec. 107).
• Be responsible for oversight of itself.
• Manage or significantly participate in the competitive selection process for career center operators.
• Select or terminate career center operators, career service providers, and youth providers.
• Negotiate local performance accountability measures.
- assist area employers in finding workforce solutions to address a variety of human resource needs.
- These services range from gathering information for job postings and referring candidates to employers’ current job openings, to facilitating and participating in industry-wide projects aimed at addressing critical skill shortages.
- Employers demand for skilled workers and meeting the expectations of area employers by providing high-quality candidate referrals and offering solutions to hiring needs, including but not limited to:
• Onsite recruitment and placement assistance for employers
• Federal bonding program
• Supportive services
• Occupational skills training
• Work opportunity tax credit program
• Work experience program
• Access to labor market information
• Information about grants and resources targeted to specific businesses or industries
• Information about grants and resources aimed at certain jobseekers, which can assist employers in meeting talent pipeline needs.
- Design and implement a system to track and evaluate employer/jobseeker event hiring data.
- Develop and deliver services from a standard menu of services for employer customers.
- Conduct follow-up to ensure customer satisfaction and administer a customer service survey.
- Provides multiple entry and exit points along a continuum of increasing skills, competencies, and credentials, informed by industry and employer needs.
• Links adult basic and remedial education with occupational skills training.
• Includes strategies to serve hard-to-employ populations, including unemployed and underemployed individuals.
• Increases access to career and technical education programs for special populations, including individuals with disabilities.
• Ensures that career pathway programs are designed and implemented in a manner that leads individuals to a post-secondary degree or certification in a high skill, high-wage, high-growth, or emerging field.
• Prioritizes work-based learning opportunities for customers in partnership with regional businesses and industries.
• Work collaboratively with partner organizations to deliver supportive services, including soft skills development, case management, mentoring, work supports, and other services designed to help individuals succeed.
• Work collaboratively with partners to ensure that education and training result in an industry-recognized certificate or credential, and/or credits, and/or a degree relevant to the targeted industry sector.
- Provide an evaluation plan including benchmarks, data collection points, proposed analyses and persons/positions accountable for the compliance monitoring you propose to implement.
- Contract Period/Term: 1 year
- Virtual Bidders Workshop Date: March 13, 2025
- Questions/Inquires Deadline: March 14, 2025