The vendor is required to provide reduce justice system involvement for individuals experiencing homelessness, substance use disorder (SUD), or co-occurring disorders (cod) by providing early intervention, community-based support, and direct service linkages.
- The program operates through law enforcement collaboration, mobile outreach, and integrated behavioral health services to divert individuals away from arrest and into appropriate care.
- The co-responder program (core) to serve adults in county, state experiencing behavioral health crises, with a focus on individuals experiencing overdose due to substance use disorder (SUD) and co-occurring disorders (cod), by providing training and resources to assist first responders with the administration of department approved opioid overdose reversal medications, crisis de-escalation, and warm handoffs of clients to community-based resources that provide timely and effective, culturally competent treatment and wraparound supports.
- The core team, including dispatcher training and call/response tracking.
- Initially, inbound crisis calls for core will derive.
- A recent study of inbound 911 calls to the city police department identified approximately 3,910 drug-related incident calls per year.
- Extrapolating from this data, the core program anticipates approximately 5,000 drug-related calls annually across all of county.
- The co-responder platform will play a crucial role in facilitating efficient communication, data management, and reporting.
- The system aligns with program needs, including:
• Call/response tracking: monitoring inbound crisis calls from 911/988 dispatch, organization patrol, the county courthouse, and judicial orders to apprehend.
• Pilot team data collection: the core pilot team will use the system to document real-world implementation challenges and refine workflows.
• Geospatial call analysis: tracking crisis locations to inform service adjustments, ensuring efficient team deployment based on call volume trends.
- The core program extrapolates that county will handle approximately 5,000 crisis-related calls per year, requiring a robust data management system to track incident responses, service referrals, and outcomes.
- A cloud-based case management system to:
• Track participants: from initial crisis call through ongoing case management, the system will document assessments, service referrals, and follow-ups.
• Enable real-time data entry: field teams will record crisis interactions on mobile devices, updating the platform in real-time.
• Facilitate interagency data sharing: securely connect departments, 911 dispatch, 14 municipality’s cad systems and service providers, ensuring compliance with HIPAA, CJIS, and 42 CFR part 2 regulations.
• Generate automated reports: monthly, quarterly, and annual reporting tools will analyze service utilization, response times, diversion rates, and recidivism reduction.
• Service linkage & data tracking:
○ If in-patient care is needed, the platform will log the referral and schedule transportation to the behavioral health crisis center or grady hospital.
○ If community-based services are more appropriate, the peer support specialist will follow up within 24 hours and coordinate wraparound services, including:
1. Medication-assisted treatment (mat)
2. Recovery housing & harm reduction programs
3. Social service referrals (snap, housing, vocational training, legal aid, etc.)
- Contract Period/Term: 3 years
- Pre-Proposal Conference Date: April 9, 2025
- Questions/Inquires Deadline: April 16, 2025