The vendor is required to provide the town with an unbiased operational assessment and analysis of emergency services (police, fire and EMS).
• Perform a review of organizational structure, staffing levels, use of technology, and overall department resources to create a baseline assessment of current operations separately for the police department, fire department, and EMS. 
• Benchmark town operations for each department (services, staffing, required qualifications, response time, etc.) against industry best practices and local peer communities where appropriate. 
• Perform a gap analysis for each department to identify areas where community needs are (a) not being met, (b) require improvement, or (c) may be better met in a different and modified model. 
• Determine what drives workload, service demands, and overtime. provide recommendations for optimal staffing and deployment levels to enhance efficiency in each department. 
• Conduct a risk assessment of current operations and any recommended changes to staffing and deployment. 
• Identify risk factors and trade-offs for the town to consider in setting department standards and expectations. 
• Provide a written report of all findings and recommendations; present findings and recommendations to the town manager and the town select board in a public meeting (remote or in-person participation).