The Vendor is required to provide an employee assistance program (EAP) for the agency employees and their family members.
-  Will also be conveniently located near the agency’s facility locations.
- Services may be provided on-site at the agency’s facility, virtually, or at the contractor’s office(s) as appropriate.
- Must assure that a person shall not be excluded from the program, be denied benefits of the program, or be subjected to discrimination under any program or activity funded in whole or in part under the contract based on age, race, color, national origin, religion, sex, disability, or political affiliation.
- Must provide professional services by qualified clinicians to include intake, counseling, guidance, assessment, referral, crisis intervention, and follow-up services for employees, their spouses/partners, and dependents experiencing problems that may affect work performance and personal well-being.
- In non-emergency situations, the contractor will offer appointments within 24 hours of first contact, except when the first contact is on the weekend.
- Must provide at least five (5) in-person sessions per client, per incident, to include evaluation, assessment, and counseling at no additional cost to the agency or the employee/family member.
- Appointments will last at least 50 minutes and will be available to employees during regular business hours.
- Weekend and evening appointments will be available for emergency situations and on a limited basis for non-emergency situations.
- EAP services under this potential contract would include, but are not limited to, unlimited consultation, including the development of policies and procedures; unlimited critical incident stress debriefings; 24/7 call center services; case management services; program orientation to supervisors and staff; promotional materials including brochures, wallet-cards, posters and a monthly newsletter for employees and a monthly newsletter for supervisors; personal professional training and onsite services; a minimum of five short-term counseling services per employee and their family members per issue; referrals to long-term treatment services if necessary; legal and financial services, online web-based services, and monthly utilization reports.
- Must provide intake and referral telephone services, which must be available 24 hours a day, 365 days a year.
- This will include a toll-free client line, a toll-free agency line, and a relay state option for the hearing impaired; must also provide a toll-free, 24-hour teen helpline.
- Provide monthly training sessions for staff, at least one hour in duration.
- It is assumed that these sessions may be made available online in either live or recorded format.
- Supervisors will provide practical skills and strategies to deal objectively and effectively with the resulting performance problems with their reporting staff.
- General staff will provide practical skills and strategies to deal with work and/or personal challenges.
- Professionals with expertise in the offered topic area will present training.
- In addition to the monthly training sessions, agency staff will receive a minimum of four training sessions annually during the contract term.
- Agency will select and approve the topics of these training sessions.
- Each training session should be a minimum of one hour in duration.
- These sessions can be offered virtually, in person, or in hybrid formats.
- Additional agency training sessions beyond four annual training sessions may be requested and purchased at an agreed-upon rate.
- Travel expenses may be included in the quoted rate if a training session is requested for one of our locations outside the county area.
- Contract Period/Term: 1 year
- Pre-Submittal Conference Date: May 06, 2025
- Questions/Inquires Deadline: May 06, 2025