The Vendor is required to provide a comprehensive assessment of EMS operations in county, not only to identify areas for improvement but also to explore and evaluate alternative service models that could better meet the county’s needs.
- This study will provide a data-driven analysis of the current EMS system, including staffing, infrastructure, equipment, service delivery, and financial sustainability.
- The consultant will identify best practices, gaps, and inefficiencies, while also assessing potential alternative service delivery models such as regionalization, public-private partnerships, tiered response strategies, or other innovative approaches.
- The final report will include actionable recommendations for both optimizing the current system and considering new models that could enhance efficiency, service quality, and long-term sustainability.
- The consultant will be responsible for the following tasks:
1. Initial Data Collection and Review
• Review of existing EMS operations, protocols, and service delivery metrics.
• Collection of data related to response times, patient outcomes, resource allocation, staffing levels, and other performance indicators.
• Stakeholder interviews (management, EMS staff, first responders, and community representatives) to understand current challenges and strengths.
2. Site visits and operational review
• Conduct on-site visits to EMS agencies, county emergency management and dispatch center, or other relevant facilities to observe operations, equipment, and infrastructure.
• Evaluate current systems for dispatch, communication, and response coordination.
3. Conduct gap analysis
• Assess current EMS operations against established industry standards (e.g., national EMS standards, state/local EMS regulations, and accreditation bodies like agency).
• Identify areas of non-compliance, inefficiencies, or weaknesses in service delivery and identify improvement opportunities.
4. Prepare recommendations for optimization and alternative models 
• Based on the gap analysis, the consultant will develop a set of tailored recommendations, including:
○ Enhancements to training and education for EMS personnel.
○ Upgrades to equipment or infrastructure.
○ Policy or procedural changes.
○ Strategies for improving response times and service delivery.
○ Recommendations for community engagement or public health partnerships.
○ Evaluation of alternative EMS delivery models, including regionalization, public-private partnerships, tiered response, and other innovative strategies.
5. Develop action plan
• Create an actionable implementation plan, including:
○ Prioritized steps for addressing the recommendations.
○ Estimated costs for implementation (e.g., training, equipment procurement, system upgrades).
○ Timelines for implementation with milestones.
○ Identification of required resources (e.g., staff, budget, partnerships).
6. Preparation of final EMS consultant report
• Compile the findings, recommendations, and action plan into a final comprehensive EMS consultant report.
• Present the report to senior management and key stakeholders for review and feedback.
7. Follow-up support (optional)
• Provide guidance on implementing recommendations and monitoring progress.
• Offer support for staff training or capacity-building initiatives.
• If applicable, assist in obtaining necessary certifications or accreditations.