The vendor is required to provide comprehensive, scalable, and user-friendly solution to streamline processes related to business registrations, construction code permits, dog and cat licenses, and garage sales.
- The proposed system must meet the following functional and non-functional requirements:
a. Module integration: the system must seamlessly integrate the following modules:
• Business registration:
o Online application and renewal process.
o Automated fee calculation and payment processing.
o License issuance and tracking.
o Reporting on business registration statistics.
• Construction code permits:
o Online permit application and submission of plans.
o Workflow management for permit review and approval.
o Inspection scheduling and tracking.
o Automated notifications and reminders.
o Integration with GIS for location-based data.
• Dog and cat licenses:
o Online license application and renewal.
o Rabies vaccination tracking and reminders.
o Microchip data management.
o License fee calculation and payment processing.
o Reporting on animal licensing statistics.
• Garage sales:
o Online permit application and payment.
o Date and location management.
o Permit issuance and tracking.
o Ability to limit the number of permits per address per year.
• User management:
o Role-based access control (RBAC) for municipal staff.
o Citizen portal for online applications and payments.
o Ability to manage user accounts and permissions.
• Payment processing:
o Integration with secure online payment gateways.
o Support for various payment methods (e.g., credit/debit cards, e-checks).
o Automated fee calculation and invoicing.
o Receipt generation.
• Reporting and analytics:
o Customizable reporting capabilities.
o Data visualization dashboards.
o Export data in various formats (e.g., csv, excel, pdf).
o Ability to generate reports on revenue, application status, and other relevant metrics.
• Notifications and communication:
o Automated email and SMS notifications.
o Ability to send reminders and alerts.
o Integration with email and SMS gateways.
• Document management:
o Secure storage and management of digital documents.
o Ability to upload and download documents.
o Version control for documents.
• GIS integration:
o Integration with mapping software for address verification and spatial data visualization.
o Ability to display permit locations on a map.
- Non-functional requirements
• Scalability: the system must be able to handle increasing volumes of data and users.
• Security:
o Compliance with relevant data security standards
o Data encryption at rest and in transit.
o Regular security audits and vulnerability assessments.
o Secure authentication and authorization.
• Performance: the system must be responsive and performant.
• Reliability: the system must be highly available and reliable.
• Usability: the system must be user-friendly and intuitive.
• Accessibility: the system must be accessible to users with disabilities.
• Maintainability: the system must be easy to maintain and update.
• Cloud hosting: the system must be hosted in a secure and reliable cloud environment.
• Integration: ability to integrate with existing municipal systems (e.g., financial systems).
• Data migration: the vendor must provide assistance with data migration from existing systems.
• Training and support: the vendor must provide comprehensive training and ongoing support. - Contract Period/Term: 5 years