The vendor is required to provide to create a strategic partnership with a computer hardware manufacturer and become the “official personal computing partner for university” or similar designation.
- Include for services:
a. Ordering
1. The university utilizes Jaggaer for e-procurement. the successful offeror must have a punch out catalog with the following capabilities:
• Logically organized view of university and offeror agreed-upon “standard” configurations.
• Product details including specifications (e.g., computer processor, memory, discrete graphics, etc.)
• Ability to create, save, and email carts.
• Ability to populate carts with quotes.
• Robust search/sort feature, including ability to filter/sort by in-stock products.
• View order details:
i. History by user/initiators.
ii. Status
iii. Shipping, include tracking numbers with shipping status.
iv. Invoices
2. The university’s payment terms are n30.
3. A university purchase order will accompany each order and must be referenced on invoice(s) associated with each order.
b. Shipping and handling
• Supplier will be responsible for any shipping related charges for non-expedited shipments, including, but not limited to general freight costs, fuel surcharges, heavy shipments, truck charges, and 3rd-party shipments.
• All computer hardware provided under this proposal must be delivered fob university.
• The purchase order number associated with the order must be included on all shipping labels.
c. Returns and exchanges
• Provide full credit to customer on all returns for standard configurations within 30 days of purchase. no restocking fees shall apply.
• Shipping charges for returns resulting from product defects or offeror’s error shall be the responsibility of the offeror.
• University agrees to pay all other return shipping charges.
d. Account support
• Offeror shall designate one representative to serve as the central point of contact for the university account.
• This person is responsible for the overall relationship between offeror and the university, and will be involved in high-level activities, such as account reviews and strategic initiatives.
• The individual is expected to be easily accessible, communicative, and responsive.
• Offeror may assign different people to support the university’s campuses from a sales and operational standpoint and support the end users who will be purchasing equipment.
e. Business reviews
• Sales statistics
• Review of vendor’s actual performance relative to agreed-upon service level commitments.
• Review of any rebate or sponsorship dollars earned
• Partnering opportunities and recap
• Process improvement opportunities
• Industry news and updates
f. Reporting
1. Sales report with a minimum of the following fields:
• Total dollar value of purchases and total number of orders
• Total dollar value of purchases and total number of orders by customer
• Total dollar value of purchases and total number of orders by campus
• Total dollar value of purchases and total number of orders by affinity group (students, donors, etc.)
• Total purchases by item number
• # Of orders returned due to customer error
• # Of orders returned due to vendor error
• # Of orders returned due to defects or failures
• Total dollar value of surcharges, transaction fees, delivery charges, and other misc. charges
• Other organizations - total dollar value of purchases and total number of orders for other organizations with whom vendor contracts.
• Adherence to warranty and support service levels
2. Industry news and updates
• Company news
• System failures
• Product recalls
• Supply shortages
• Industry constraints
• Other pertinent information
3. Sustainability report with a minimum of the following fields:
• Total dollar value of purchases that meet sustainability criteria
• Greenhouse gas (GHG) emissions
• Biodiversity impacts
• Materials and resource use
• Supply chain sustainability
g. Standard warranty
• Provide warranty registration for all products.
• The offeror shall warranty all purchases for a period of three years from the date of delivery.
• Provide next business day (NBD), onsite warranty service.
• Offeror shall define geographic warranty coverage, such as nationwide, worldwide, etc.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: April 30, 2025