The vendor is required to provide the one stop career center offers job seeker services by providing career pathway employment plans.
- The one-stop operator carries out the following activities:
• Facilitates integrated partnerships that seamlessly incorporate services for the common customers served by multiple program partners of the american job center.
• Develops and implements operational policies that reflect an integrated system of performance, communication, and case management, and uses technology to achieve integration and expanded service offerings
• Organized and integrates american job center services by function (rather than program), when permitted by a program’s authorizing statute and, as appropriate, through coordinating staff communication, capacity building, and training efforts. functional alignment includes having american job center staff who perform similar tasks serve on relevant functional terms
• Implements staff development to ensure that staff are trained and equipped in an ongoing learning environment with the skills and knowledge needed to provide superior service to job seekers, including those with disabilities, and businesses in an integrated, regionally focused framework of service delivery, consistent with the requirements of each of the partner programs. center staff are cross-trained, as appropriate, to increase staff capacity, expertise, and efficiency.
• Center staff are routinely trained so they are keenly aware as to how their particular work function supports and contributes to the overall vision of the local board, as well as within the american job center network.
- Roles:
• Leadership that examines how the one-stop system partners address values and performance expectations.
• The on-going review will include a focus on customers and other stakeholders, empowerment, innovation, learning, and organizational direction.
• The analysis will describe how the one stop system addresses its responsibilities to the public and supports its key communities.
• Execution of a strategic planning process for developing objectives, as well as creating action plans and related human resource plans to support the ocean county workforce development board’s policy guidance of the one stop career center(s).
• A continuous quality improvement examination of how the one stop system determines customer and market requirements, expectations, preferences and how it builds relationships with customers and determines their satisfaction.
• Analysis of the performance measurement system, one stop partners’ progress towards achieving performance benchmarks, and how the one-stop system analyzes performance data and information. this includes the collection, analysis and reporting of the one stop partner performance data.
• Review of how the people who work in the one stop system will develop and utilize their full potential in alignment with the ocean county workforce development board’s objectives.
• Examination of the key aspects of process management, including customer-focused design of products and service delivery, as well as support, supplier and partnering processes involving all work units of the one stop career center.
• Also to be reviewed are how key processes are designed, implemented, managed, and improved to achieve better performance.
• A business results examination of the one stop career center’s performance and improvement in key business areas - customer satisfaction, financial and marketplace performance, product and service performance, human resource results, supplier and partner results, and operational performance.
• Also benchmarking performance levels relative to competitors, and other organizations within the system providing similar services.
• Form, expand, and coordinate the committees to address the needs affecting the ocean county one stop career center
• Facilitation of one stop collaborative meetings, at least quarterly.
• Facilitate professional development and appropriate trainings for one stop career center staff.
• Development and implementation of a one stop career center customer satisfaction survey.
• Maintenance of effective working relationships with one stop partners.
• Development of new partnerships in the workforce system.
• Ensure efficiencies in one stop career center(s).
• Oversight to ensure that ocean county workforce development board policy and procedure is followed by one stop partners at one stop career center(s).
• Implementation of SETC approved credentialing of the one stop career center(s) biannually.
• Reporting to the workforce development board on the functioning of the one stop career center(s).
• A detail of the duties performed by the one-stop operator during the quarter
• Observations made regarding the collaboration between the required one-stop system partners
• Recommendations to improve the one-stop partner’s integrated service delivery to customers
• The identification of best practices
- The selected one-stop operator is prohibited from performing the following functions:
• Convene system stakeholders to assist in the development of the local/regional plan
• Prepare and submit local plans
• Be responsible for oversight of itself
• Manage or significantly participate in the competitive selection process for one-stop operators
• Select or terminate one-stop operators, career service providers, and youth providers
• Negotiate local performance accountability measures
• Develop and submit budget for activities of the local board in the local area.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: May 21, 2025