The Vendor is required to provide for a parking management information system (PMIS) that includes: permit, ticket, mobile payment processing, permit and ticket issuance and comprehensive Microsoft window’s based reporting.
- They are Parking Management, Enforcement, Permit Issuance, Web based reporting and other Client Services.
- The system must also include:
• Registrant data acquisition from the state agency as well as agency of other states and provinces agency;
• Electronic interface with the state agency registry mark and hold program for registration and license non-renewal;
• Consolidated cashiering system with adequate audit trails, and controls on all financial transactions;
• Management and control functions including the reporting of enforcement unit management;
• Late fee assessment, specifically the automatic calculation and assessment of penalties to violations not paid within stated limits;
• Lockbox services, ideally with a local address;
• Document image processing and workflow management;
• Adjudication components to support in-house/online parking ticket disputes and resolution, as well as the automatic backing-out, holding in abeyance, and reactivation of penalties;
• Online service delivery for payments, adjudication, and permit issuance;
• The performance of predetermined time-based activities and updating of the violation status for the next appropriate/applicable event;
• Allow specific users to conduct real-time editing of transactions entered through the online environment;
• Maintaining a history of system generated events and processing transactions that can be viewed online;
• Support for the city’s enforcement program including providing application development, maintaining handheld electronic ticket writing devices and supplies, replacing or repairing ticket writing machines in a timely fashion, and providing paper tickets (including design and printing services) and entering them in the ticket database;
• Collection of unpaid tickets;
• Support services to assist the city in the management and operation of its parking management program;
• Interfacing with 3rd party vendor(s) that provide(s) the city with parking payments through mobile payment or pay stations, by verifying the plate and state of a parkers’ license plate or space assignment against the 3rd party’s database.
- Technology
• Unlimited and ongoing maintenance and upgrades
• Real-time and custom reporting needs
• Unlimited administrators with defined access to system
• Mobile optimized payment websites for meter, permits and citations payments
• Secure payment processing and preferential processing rates along with ability to support gross remittance
• Ability to provide continued feedback and requests to continue to help shape vendors product offerings.
- Providing technical support, preferably on-site at the City's premises, as may be required.
- Responsible for providing on-site support (via 3rd party subcontracting if necessary) to resolve or replace software problems with POS cashier terminals, or handheld electronic ticket writing devices and their components.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: April 23, 2025