The vendor is required to provide to host, maintain, and enhance two web-based data management systems: workforce central and small business central.
- These integrated systems track workforce, community, and economic development services funded through a combination of federal and state grants and local funding sources.
- Current systems environment:
• Technology stack: asp.net and Microsoft SQL server
• User base: approximately 500 users across both systems
• Primary users: department staff and grantee organizations
• Integration: workforce central connects to the state employment development department's CAL jobs system via API.
- System maintenance and development
• Maintain and enhance the existing client data management systems according to department direction
• Track, manage, and resolve system issues and technical support requests from end-users in accordance with the response and resolution timeframes outlined in the performance measures section
• Participate in planning, designing, and implementing system improvements to meet evolving organizational needs and support efficient business operations
• Ensure systems maintain scalability and deliver services effectively
• Manage the API between workforce central and EDD'S CALJOBS data system, including:
○ Ensuring reliable data transmission
○ Generate error report and email notifications
○ Managing errors and exceptions
○ Executing nightly error resubmissions
○ Performing troubleshooting as needed
○ Implementing necessary revisions to maintain compatibility
• Maintain the state eligible training provider list (ETPL) in workforce central, including synchronizing provider data with the state's master ETPL database and supporting the addition, modification, and removal of training providers
• Administer user accounts, including:
○ Creating new accounts
○ Resetting passwords
○ Configuring role-based access controls
○ Enforcing security protocols for personally identifiable information (PII)
• Develop and maintain system reporting capabilities, including:
○ Pre-defined standard reports
○ User-defined custom reports
○ Configurable parameters for assessing service delivery and performance
○ Oversee the administration of systems agency rules (business rules specific to organizations), including:
1. Grant codes (funding source identifiers)
2. Programs and project codes (administrative identifiers)
3. Agency codes (organization identifiers)
4. Activity codes (service delivery identifiers)
• Generate daily email notifications to end users reporting system business processes
• Provide daily csv exports of application files and activity records for department staff
• Maintain a secure document management system that:
○ Supports multi-platform uploads (web and mobile)
○ Enforces role-based access controls
○ Includes document request capabilities
○ Provides comprehensive upload logs - Application hosting and maintenance
• Application hosting: provide secure, scalable hosting infrastructure compatible with asp.net and Microsoft SQL server
• Application monitoring & load balancing: implement performance monitoring and load balancing to ensure system uptime
• Data hosting: provide secure data storage and reliable retrieval mechanisms
• Data backup & recovery services: execute daily backups and maintain recovery solutions to prevent data loss
• Security: deploy advanced cybersecurity measures, including firewalls, intrusion detection, and encryption
• Hardware & software support: perform ongoing maintenance of system infrastructure components
- Data security & protection of client data
• Data encryption: encrypt all data in transit and at rest using industry-standard protocols
• Access controls: implement role-based access restrictions and maintain comprehensive audit logs of data access and modifications
• Compliance: adhere to all federal, state, and local data privacy regulations and provide documentation for compliance purposes, including completing cybersecurity assessment forms as requested
• Data retention & deletion: follow department -compliant retention policies and securely delete obsolete data
• Incident response: maintain a documented response plan and promptly notify department of any security incidents
• Regular security audits: conduct periodic security assessments and provide department with audit reports upon request.
- Contract Period/Term: 4 years
- Optional Virtual Technical Assistance (TA) Conference Date: May 16, 2025
- Questions/Inquires Deadline: May 23, 2025