Inmate Telephone System

The vendor is required to provide inmate telephone system that include:
- All features and system requirement contained herein shall be applicable to all calls (local and long distance) placed through the telephones (the “telephones”) in the county detention and community corrections center (the “facility”) in accordance with those requirements and provisions set forth in this document.
- Contractor shall furnish, install and maintain telephones for use by inmates at the facility. This includes fully automated telephone services to the inmates utilizing contractors installed telephones in accordance with those requirements and provisions set forth in this document.
- All telephone instruments shall have a metallic, tamper proof touchtone keypad.
- All telephones shall be equipped with an armored handset cord designed to with stand up to 1,000 pounds of pull resistance.
- The telephone system shall be capable of providing call completion to any point within the continental state.
- The telephones shall provide one-way out-going service only; incoming calls are prohibited.
- The telephone system shall be an automated operator system; inmates shall not have access to a live operator in any circumstance.
- The telephone shall provide collect-only station to station and/or person to person calling.
- The telephones shall prohibit access to prefixes such as 411, 911, 9000 and 800 and 555 directory assistance.
- The telephones shall prohibit access to all long distance carriers via 950, 800, 10-xxx and other numbers.
- Call acceptance by the call recipient shall be accomplished exclusively through positive call acceptance. Passive acceptance of a call such as staying on the line after the voice prompt sequence is prohibited. Calls to answering machines, fax machines or computer modems shall automatically be terminated when the machine fails to positively accept the incoming call.
- The called party shall be able to accept or reject a call from a rotary dial or pulse dial telephone.
- Call recipient shall be provided with an option to block any further inmate call attempts at the time the call is received.
- The telephones shall be capable of processing calls on bilingual basis in up to four languages, which shall include English and Spanish; submitted proposals shall describe how a caller would access different prompts using the proposed system.
- The telephones shall be capable of complete shutdown by manual shutoff and of complete shutdown from an onsite administrative computer.
- The telephone system shall prevent three-way calling; contractors shall describe in detail how three-way call prevention is accomplished with their system.
- The telephone system shall prevent all calls to pay phones; contractor shall subscribe to and use a validation database system that identifies each telephone call and blocks all call attempts to pay phones.
- The telephone system shall have the capability to provide inmates free local calls to the public defender’s office or any other county internal telephones as specified by the county correctional facility director.
- The telephones shall provide immediate dial tone when the handset is – off hook.
- Call blocking shall be provided with specific number and by blocks of numbers by prefix (such as
800, 900, 911, 411, etc.); the blocking of mobile phone prefix numbers shall be available; blocking functions shall be programmable on site.
- The telephone system shall not allow credit card usage.
- The telephone system shall be capable of programmed call duration limits, as set by the facility; the system shall automatically terminate a call, giving a one minute warning beforehand; the capability of providing different time limits for individual inmates, cell blocks and designated groups of telephones shall be available; the time limits shall be controllable and adjustable at each location.
- an on-site computer shall be capable of performing call blocking, inmate pin assignment, call allow lists, call duration programming, time of day automatic shutdown of telephones and generation of administrative reports.
- All proposed telephone instruments shall be approved by and comply with county regulation; contractor shall supply the county registrations number of the proposed instrument.
- All telephones shall be surface mounted in a manner which shall render them tamper-proof and secure enough to meet correctional intuitional standards.
- All conduit/wiring connections shall be installed in a secure manner, which shall prevent vandalism, tampering or removal of clamps, conduit or connectors.
- Awarded contractor shall provide training at no charge to designated administrative personnel on using telephone system and equipment.
- The telephone system shall have the ability to randomly or manually generate inmate pins.
- The telephone system shall have the ability to inform the called party that the call is from an inmate at county correctional facility.
- The telephone system shall inform the called party and the inmate that “that call may be monitored and recorded at any time” through pre-programmed voice prompts at three (3) minute intervals.
- Awarded contractor shall provide a minimum of two department mobile telephone systems.
- The telephone system shall have the ability to allow telephone calls to be placed to cellular phones by means of using a pre-paid telephone card.
- The telephone system shall have the ability to allow the use of pre-paid telephone cards for regular day to day calls from the facility.
- The telephone system shall have the ability to have secondary workstation for monitoring purposes.
- The telephone system shall have the ability to transfer an alert to a designated cellular phone or pager when a certain telephone number is called.
- System shall have call monitoring and recording capabilities, to include call monitoring and recording capabilities on all facility visitation phones; the specifications shall be addressed by the contractor.
- the recording system shall be designed to operate twenty-four (24) hours a day, 365 days a year continuously.
- Digital optical disks are to be used for short and long term storage and instant reproduction access.
- An active color display with graphic interface operation shall be included in the recording system; all telephone operation and programming shall be monitored in real time from this color display
- The recording system shall store a minimum of thirty (30) days’ worth of telephone calls on-line for immediate retrieval without a change storage media.
- All audio inputs shall be converted into digital form: compression ratios shall be able to produce high quality playback on digital optical disk cartridges available for a minimum of ninety (90) days.
- The recording system shall utilize the latest windows user interface.
- The recording system shall be networkable in LAN and WAN environments.
- Recorded calls shall be retrievable and playable on any existing sound capable pc via network connection.
- The recording system shall provide continuous on-line self-test diagnostics; any recording drive failure shall immediately notify the user with both visual and audible alarms; this includes hard drive failures.
- Flagging and archiving of recorded conversations shall be accomplished by a windows interface with simple search criteria fill in screens for the county correctional facility operations.
- Search and playback of recorded conversations within a thirty (30) day period shall take no longer than 20 seconds.
- The recording system shall indicate how many times a disk has been used.
- During recording, all or any telephones may be selected for listening in real time.
- Graphic display windows shall be provided to give the user a quick reference of the position of inmate conversations within selected telephone groups and times.
- Multi-level password security shall be provided; if the recording system is abandoned at a high security level, the system shall automatically return to the menu after five, ten or twenty adjustable minutes of activity.
- The recording system shall allow for future upgrades to enhance performance as technology permits.
- The recording system shall provide call list and activity reports, system activity and configuration reports; custom reporting features shall be included in the design; any report function or printing shall not interrupt system operation including recording.
- A printer capable of directly connecting to the recording system shall be included.
- Future software upgrades shall be provided at no additional cost during the life of the contract term.
- Contractor shall provide an implementation plan to the facility within fifteen (15) days after award of the contract; contractor, after approval of the implementation plan shall complete the installation within forty-five (45) days of notification to proceed.
- Installation of all telephones and related equipment shall be accomplished by the contractor or subcontractors during normal business hours or as directed and approved by the facility.
- Contract Period/Term: 1 year