System Navigation and Community Health Worker Program Services

The vendor is required to provide that system navigation and community health worker services for a promotors program that will expand linkage and navigation support for priority populations and build trust between community members and the city.
- The activities of promotors vary from program to program based on their training, roles, and responsibilities.
- City promotors can provide:
• Culturally and linguistically-competent system navigation and health education
• Strengthen communication between communities and health and human service agencies
• Outreach and community mobilization
• Capacity building among residents and health and human services
• Cultural mediation
• Health promotion
• Informal counseling
• Community-based advocacy
• Participation in research and evaluation
• Support in covid-19 response strategies
- Build on work done during the covid-19 pandemic:
• The city has focused on providing essential resources to low-income families and communities of color that are disproportionately impacted by covid-19.
• The promotors program will build on lessons learned to continue to best meet emerging needs of low-income families of color in the city.
- Expand and target outreach to hard-to-reach populations:
• Encourage open-dialogue and provide opportunities to inform people of color and other historically disenfranchised community members in city about the range of supportive services and resources that exist, as well as helping people connect with specific resources.
- Reduce documentation to increase access to services
• minimizing the documentation required to access supportive services to reduce barriers to seeking and utilizing services, including eliminating requirements whenever possible.
- Focus on tracking progress and impact
• Track the demographics of program participants and resources utilized and the outcomes that result from accessing these services in order to track change and impact over time.
• Conduct a needs assessment to identify gaps in service and make recommendations to the city to fill these gaps.
- Questions/Inquires Deadline: March 14, 2025