Datatel Payment System

The vendor is required to provide for processing telephone-based credit card payments in multiple business areas.
- The proposed solution must include and address the following:
• A secure and PCI-compliant payment experience; agents initiate the process before connecting callers to pay, ensuring that agents never handle or hear any credit card information.
• This solution is purpose-built to address the unique requirements of over-the-phone payments for organizations utilizing the guidewire insurance software platform.
• This solution allows customers to enter their card information via a web browser on their pc or mobile phone that are provided by agency phone operators, optimizing workflows.
- Key differentiators:
• PCI compliance
1. Is a payment card industry (PCI) level 1 service provider and payment card industry (PCI) security standards council (SSC) associate participating organization, ensuring that their solutions meet stringent payment card industry security requirements.
• Embedded PCI compliance
1. The solution offers embedded compliance with the PCI data security standards.
• Guidewire optimization
1. The proponent must have extensive experience in integrating IVR payment solutions with the guidewire insurance software platform and offers out of the box integration to the guidewire cloud platform for secure and efficient data exchange.
• Canadian-first approach
1. The solutions’ infrastructure aligns with compliance and data residency requirements.
• minimizing disruption
1. The solution is able to integrate with agency existing payment provider without the need to change or add processing services or the need to change back-end processing and reconciliation
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: March 24, 2025