Payment Processing Solution

The vendor is required to provide the payment solution must accept payments online, via mobile devices, over-the-counter, and IVR.
- must be able to send electronic bills, statements, and communications.
- The vendor must be able to produce reports and manage queries related to payments.
- Specifically, the vendor must be able to collect and process payments from real estate, local service, amusement, payroll preparation, institution & service privilege, & parking taxes.
- The vendor must also collect and process payments from licensing, permits, fees, and business registrations.
-  Ideally, the solution would be available to multiple departments to collect fees.
- Some services must be offered continuously outside of business hours.
- The e-payment card services shall include processing common credit cards (visa, MasterCard, AmEx, etc.), interactive voice recordings, websites, and other payment channels.
- The e-payments shall be provided in accordance with all applicable card transaction security rules and regulations including payment card industry and data security standards ("PCI DSS") compliance, all laws, and any other governing authority requirements as may apply.
- Communication protocols for data exchange between the city and your firm, including the type and number of files.
- All channels for e-bill viewing and payment (e.g., web, kiosk, on-demand, mobile, etc.)
- The main documents for this RFI are not accessible on our website. Kindly reach out to the contact person listed in this description for more details.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: April 16, 2025