Credit Recovery and Multi division Online Provider Learning Management Services

The vendor is required to provide a credit recovery and multi division online provider (MOP) learning management services:
a. User experience:
• The interface must be intuitive and student-friendly for k-12 users.
• Accessibility features must comply with the Americans with disabilities act (ADA) and section 508 standards.
• Provide scaffolding and timely feedback to students to promote engagement.
b. course offerings
• Credit recovery courses in core content areas (english, math, science, social studies, health/pe) aligned with the state standards of learning for grades 6-12.
• Instructional services (vendor providing teacher of record) courses for grades 6-12 for core content areas (english, math, science, social studies, health/pe) as well as advanced placement, career and technical education, stem, world languages, art, and other electives.
• Assessment and diagnostics:
• Include diagnostic assessments to identify students’ proficiency levels.
• Utilize a variety of assessment types, including both summative and formative assessments for ongoing monitoring of student progress.
d. Content and instruction:
• Provide a library of engaging, standards-aligned lessons and activities.
• Include interactive elements such as videos, games, and virtual manipulatives.
• Translation tools must be included for english learners.
e. Reporting and analytics:
• Offer detailed reporting tools for administrators and educators to track student progress.
• Include real-time progress monitoring analytics dashboards accessible to teachers and administrators.
• Provides a variety of reports and views for teachers/administrators to evaluate student progress:
1. Student progress views;
2. Progress by standard/outcome;
3. Timestamped student logins;
4. Time spent in the system and on tasks by the student;
5. Students can interact with materials via self-paced and prescriptive pathways.
f. Integration and compatibility:
• It may integrate with the existing systems used by the district.
• The district's current learning management systems (LMS) and student information systems (SIS) are canvas and synergy, respectively.
• Be compatible with multiple devices, including chrome books, desktop computers, tablets, and smartphones.
g. Technical support:
• Provide 24/7 technical support via phone, email, and online chat.
• Offer professional development and training sessions for educators to maximize the software’s usage.
- Educational requirements
• All course-ware (credit recovery and instructional services) must align with state standards of learning (SOL).
• The provider must be approved as a department of education approved mop and offer instructional services for grades 6-12; grades k-12 is preferred.
• Instructional services courses must be able to be completed asynchronously with student access to their instructor by phone, email, or video conference by appointment.
• Instructional services teachers must be able to implement IEP and 504 accommodations.
• Credit recovery courses must include options for module/unit level pre-testing, computer graded assessments, and allow students to work asynchronously with minimal teacher intervention.
• Instructional services and credit recovery courses must allow students to access a live or ai tutor.
• Digital resources are easy to access.
• Navigation and usage of digital resources is self-evident to the user and requires little to no explanation or directions.
• The user interface (UI) is pleasant and modern in appearance, with little to no clutter or distractions for the user.
• Users experience no compatibility issues with the district's existing platforms and systems:
o Chromebook
o Interactive panels
o Google drive
• Media resources and files are accessible natively without add-ons (click to open and interact).
• Digital resources include interactive and engaging experiences to enhance and extend learning (more than just text on a page or pdfs).
• District personnel can access management features for assigning, tracking, and evaluating users and groups.
- Service requirements
a. Implementation:
• Assist with the installation and configuration of the software.
• Provide onboarding services, including user training for educators and administrators.
• Develop a project timeline outlining key milestones for implementation.
b. User training:
o Conduct hands-on training sessions for teachers and staff.
• Provide instructional manuals and help resources for ongoing reference.
c. Ongoing support and maintenance:
• Offer periodic updates and upgrades to the software, including new features and enhancements.
• Maintain a help desk for user queries and technical issues.
d. Monitoring and evaluation:
• Collaborate with agency to evaluate the effectiveness of the software on student outcomes.
• Assist in the development of metrics for measuring success and areas for improvement.
- Contract Period/Term: 1 year
- Pre-Proposal Meeting (Non-Mandatory) Date: April 24, 2025
- Questions/Inquires Deadline: May 1, 2025