Phone System

The Vendor is required to provide phone system services shall support the authority’s facilities by addressing routine, urgent, and emergency telecommunications needs on an as-needed basis.
- Ensure prompt and professional availability of phone-related services, including installation, maintenance, troubleshooting, and repair, while maintaining operational continuity and ensuring compliance with applicable telecommunications standards and regulations.
- A fully functional, up-to-date hybrid phone system that is operational within the agreed timeline.
- Improved communication efficiency and reduced operational costs.
- A robust, scalable system that grows with the organization and adapts to technological advancements; and
- A system which integrates seamlessly with our existing IT infrastructure and software applications, enhancing overall system compatibility and user experience without disrupting ongoing operations.
- System Requirements:
• Proposals shall include details on system design and functionality. 
• The system should be a hybrid digital, analog and VoIP system.
• Systems will need to utilize the existing sip.
• System must be resilient with capability to function internally when internet capability is not available, such as during times of natural disaster, emergencies, and cyber incidents.
• System must require a user log-in on phones to access functionality.
• System cannot be based on Microsoft teams.
• Digital phone requirements will make up much of this system.
• Analog phones will remain in current locations and will expand as Observer Research Foundation (ORF) builds out.
• Proposed system should provide airport wide and targeted paging, cell phone forwarding, regular and visual voice mail, soft phone, call center functionality and integrate with existing it programs.
• All airport facilities are included in this proposal.
• Include ten (10) spare handsets in proposal.
• The bidder shall have an on-going maintenance and support center located in the city area.
• Project manager assigned to this contract shall have over five (5) years of experience performing all project management aspects of a business telephony system deployment. 
• The project manager cannot be replaced on this project without written approval from ORF.
• Must be able to provide 24/7 phone support to the end user. 
• Provide support for escalation levels and expected response times. 
• Clearly define what constitutes each escalation level and what responsibilities are expected by ORF staff and bidder’s staff. 
• Provide response time should on-site assistance be required.
• The telephony system will be installed in main IT rooms and locations as specified by IT management.
- Contract Period/Term: 1 year
- Optional Pre-Proposal Meeting Date: June 24, 2025
- Questions/Inquires Deadline: June 30, 2025